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01-07-2015, 09:06 PM   #16

Join Date: Feb 2013
Posts: 390
Given the sellers response, not to mention your own reservations, I'd certainly send it back for a full refund. I would also file a complaint about that vendor with Amazon for misrepresenting their wares. I seriously doubt she thought it still counted as new, likely was hoping you wouldn't notice!

01-07-2015, 09:27 PM   #17

Join Date: Apr 2007
Location: Oklahoma USA
Posts: 1,503
QuoteOriginally posted by Equus17 Quote
It was, indeed, from Amazon.

I wrote to the seller, and I received a courteous and prompt reply. I think the seller honestly thought that "not used very long" equates to "brand new in box".

Here is a portion of her reply:
"I did take the lens out of the box, put it on my camera a few times and walked around the house testing it and comparing it to some of my other lenses. I was mainly interested in the quality of the optics and making sure the motor worked correctly. Our house is very dusty since we live near some road construction and I packed it at night so I didn't see the dust and markings. I never took the lens out of the house."


While I have not dealt with third partyvendors, I know Amazon in the past has been very proactive when dealing with returns of a faulty item.

I am hesitant to clean up the lens, because what if beneath the dust and fingerprints something else is wrong? This woman basically said "I used it to check it out a few times", indicating not only that she has used it, but most likely that she had it for a little while (a few times...), and most importantly that she found it lacking.
So you bought from a private seller, not a retailer. How much did you save vs. an authorized retailer?

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