These are always troubling reports...and they never seem to end. We can expect electronics to have some problems, in particular new models, but we should also expect the Mfg to be prepared to make the repairs promptly. A month for a part is totally unacceptable.
As long as we continue to accept this kind of service don't expect it to get better, because we have been accepting it for ages and it appears no better now than with a DS years ago. What is a repair center worth that is not stocked with parts? Would you wait a month or more for an ignition switch for your new auto?
I love my K1......really love it...but if this was my situation and I got the same runaround I would get a refund and get it fast. When a retailer has to start refunding and ends up with a stack of used broken cameras you can bet your hiney the retailer will put some real pressure on the Mfg to provide decent service. As long as you guys are willing to whine instead of act you will be here posting your stories of sorrow.
As for user error....give me a break! The mode dial is pure simplicity, you turn it and that's it. Is anyone suggesting that using it is user error??
Regards!