Originally posted by phat_bog Some pentax guys, like you, should show a bit more solidarity with guys like Ari (or myself) that get "emotional" like you say, when Pentax spoils customer service.
Because :
- maybe you're not empathetic, but that's not a big deal. Just think the same thing could happen to you. And the more you let pass a constructor's liabilites on the market, the more it'll probably happen.
- If the constructor doesn't show enough respect for it's customer, he may leave the brand. And the entourage and so on will be aware, especially as a pro shooter. That's bad for Pentax. If other customers don't show solidarity in these cases, chances are even grater he will dump Pentax. And that's bad business.
- If you don't use Pentax professionally, there's a big change that you're on Pentax because of subjective reasons. Objectively, for hobby photography, all brands do the same job. Chances are you chose Pentax subjectively. So you're not entitled to judge other's subjectiveness.
Learn to care.
Well, as a matter of fact, I do use Pentax professionally (in the sense that I shoot weddings, real estate, & other stuff for money). And, I have had my go arounds with Ricoh's service, several times in fact. I bought a third camera when one of mine was in the shop. I learned from conversations with Ricoh representatives that they tend to see forum bashers as being sometimes hysterical, projecting the sky is falling scenarios that are statistically incorrect.
I submit that:
- Expressing emotional agitation for warranty/repair issues is not helpful.
- It is especially unseemly for a professional, who should have his butt covered in the event of equipment failure. It so happens he has adequate equipment to shoot both his real estate gigs and his weddings without the need to rent a K1. But, who would have known that based on his histronics? No wonder Ricoh suggested that maybe he should buy another camera. And, why I assumed he had no back up. He wasn't acting like a professional.
- My suggestion is that a more rational critique of Ricoh service will be far more effective, and is, in fact, an expression of solidarity with Pentax shooters. To quote another poster on this thread: "Relax, Ari."