Wanted to post an update regarding my repair experience so far. It's not good.
I sent off my camera via the dealer on June 23rd, they sent it directly to Sun Camera as is standard for Canadian warranty service. July 13 I get an update stating the repair will be done under warranty and completed in 3 weeks (August 3). I'm leaving for vacation this weekend so I tried to make an arrangement two weeks ago to have the camera shipped back to me faster. When asked by my dealer whether this would be possible, Sun replied with this bombshell: THAT MY CAMERA IS BEING REPAIRED IN THE USA, and will not be completed until August 7.
This means they finish the job on the 7th presumably, ship the camera to Sun, wait forever for it to clear customs, wait for Sun to ship it back to my dealer. I figure it will be back the week of August 15th, nearly 2 months total.
When I read about the service Europeans and others get with the camera turned around in days, I feel very jealous.
Finally, why should I buy from a Canadian dealer if Ricoh is just going to have service done in the USA anyways? I could just as easily have purchased from B&H and avoided having my camera bounce all around the continent...