K1 Mode Dial Failure

scottyb70 · 11-08-2017, 04:04 AM

Where did you send yours in?

**agkchang** · 11-09-2017, 09:46 AM

Originally posted by scottyb70

Where did you send yours in?

Precision Camera in Enfield, CT.

Ari · 11-10-2017, 07:05 PM

They did my repair, too. They do a great job (if not being super great at staying in touch with you. But hey - at least they got it done).

scottyb70 · 11-12-2017, 04:57 AM

Well I checked their rating on Google and the reviews. Doesn't look like too many people are happy with their work?

**agkchang** · 11-12-2017, 10:19 PM

Originally posted by scottyb70

Well I checked their rating on Google and the reviews. Doesn't look like too many people are happy with their work?

Well, so far all is working as should. Went out this weekend and shot for a couple of hours with no problem. I would have to say that I am in the very satisfied customer camp especially with the quick turn around of getting my camera back in a week from when I shipped it.

amodali · 11-15-2017, 02:28 PM

Hello everyone, I have just experienced this failure, I bought my K1 18 months ago ... my2cents

rjwhite · 11-28-2017, 12:09 PM

Just for the record, I also had this failure. It was during a foreign trip, but luckily the K-1 has such a wide choice of modes that, even though the dial no longer bore any relation to the mode actually being used, I could still find a dial setting (U5 as it happened) which gave me enough control to keep shooting. My repair experience was good (I live in the UK). I just took it back to the shop where I bought it (Castle Cameras in Cardiff, in case that's of interest to any Pentax-lovers in Wales), they sent it to Ricoh and after a week it came back working. No charge (this was 11 and a half months after purchase).

Now, however, a different problem has surfaced, it switches itself off immediately after being switched on. I'm still looking to see whether there's a thread about this; if not, I'll start one.

rjwhite · 11-28-2017, 03:49 PM

I was asked on another thread what the approximate date of manufacture was. It was purchased on 13 September 2016, serial no. 6356267. There are lots of mysterious codes on the bottom of the camera, if anyone knows how to interpret them.

Read more at: K-1 won't turn on - PentaxForums.com

**blackcloudbrew** · 12-05-2017, 08:05 PM

Well, I finally got off my rear and sent my K-1 in to Precision Repair. Very quick turn around by them (about a week) with their usual cryptic note "complete repair and return all functions to factory specs." Bottom line is that their quote of $312.50 when I sent it to them was the final cost - no surprise on this either.

The camera works again and that meets my real need. They did forget to include the camera battery even though they inventoried it. That will get resolved tomorrow.

Did I try to get Pentax to pay for it? No, given that I bought it second hand and had no warranty, I just bit the bullet and got it fixed. I kinda feel mixed on that. Pentax should have acknowledged it as a defect but they didn't. So, I'm just moving on and going back to shooting pictures with my excellent camera.

Read more at: K-1 mode dial failure - PentaxForums.com

**monochrome** · 12-05-2017, 08:22 PM - **1 Like**

Originally posted by blackcloudbrew

Well, I finally got off my rear and sent my K-1 in to Precision Repair. Very quick turn around by them (about a week) with their usual cryptic note "complete repair and return all functions to factory specs." Bottom line is that their quote of $312.50 when I sent it to them was the final cost - no surprise on this either.

The camera works again and that meets my real need. They did forget to include the camera battery even though they inventoried it. That will get resolved tomorrow.

Did I try to get Pentax to pay for it? No, given that I bought it second hand and had no warranty, I just bit the bullet and got it fixed. I kinda feel mixed on that. Pentax should have acknowledged it as a defect but they didn't. So, I'm just moving on and going back to shooting pictures with my excellent camera.

Read more at: K-1 mode dial failure - PentaxForums.com

Rare pragmatic, realistic attitude.

**blackcloudbrew** · 12-05-2017, 08:38 PM

Originally posted by monochrome

Rare pragmatic, realistic attitude.

LOL, thanks for your support on that.

biz-engineer · 12-06-2017, 12:13 AM

I'm old enough to remember the times where TV sets were made of discrete components and could be repaired for a few dollars. Then came the TV sets where there is a huge single chip in the middle of a PCB and usually repair meant changing the entire motherboard, not much cheaper than buying a new tv set. Before I become an industry professional, as a student I was repairing TV sets for pocket money, sometimes I spent 10 hours or more to figure out what went wrong, in-spite of that I charged a fixed price otherwise it wouldn't have been nice for the customer. Some of the repairs are easy, some of the repairs are a pain in the neck and customers don't really know it, they only see the final result. The trouble is, repair is manual (slow), camera manufacturing is more or less automated and in batches (lower cost per unit), that is why the repair cost may look expensive to the user even if it is actually cheap for the time spent on the camera repair case.

amodali · 12-06-2017, 01:37 AM

K-1 mode dial failure... waiting for recall by Ricoh

scottyb70 · 12-08-2017, 02:51 PM

I have my camera at Precision for repair trying to say not covered by one year warranty . This is BS I shouldn't have to pay for their Screw Up. I am the original owner, but I do have a 4 year camera accident protection plan through Amazon, Don't know if that will help.

MarkJerling · 12-08-2017, 06:55 PM

Originally posted by scottyb70

I have my camera at Precision for repair trying to say not covered by one year warranty . This is BS I shouldn't have to pay for their Screw Up. I am the original owner, but I do have a 4 year camera accident protection plan through Amazon, Don't know if that will help.

How long have you owned it?

12-06-2017, 01:37 AM	#223
amodali Forum Member Join Date: Nov 2016 Location: Rome Photos: Gallery Posts: 99	K-1 mode dial failure... waiting for recall by Ricoh Last edited by amodali; 12-06-2017 at 11:06 PM.

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11-08-2017, 04:04 AM	#211
scottyb70 Junior Member Join Date: Feb 2015 Posts: 29	Where did you send yours in?

11-09-2017, 09:46 AM	#212
agkchang Loyal Site Supporter Join Date: Mar 2008 Location: Glendale, CA Photos: Gallery \| Albums Posts: 103	Originally posted by scottyb70 Where did you send yours in? Precision Camera in Enfield, CT.

11-10-2017, 07:05 PM	#213
Ari Veteran Member Join Date: Feb 2007 Location: Freehold, NJ Photos: Gallery \| Albums Posts: 856 Original Poster	They did my repair, too. They do a great job (if not being super great at staying in touch with you. But hey - at least they got it done).

11-12-2017, 04:57 AM	#214
scottyb70 Junior Member Join Date: Feb 2015 Posts: 29	Well I checked their rating on Google and the reviews. Doesn't look like too many people are happy with their work?

11-12-2017, 10:19 PM	#215
agkchang Loyal Site Supporter Join Date: Mar 2008 Location: Glendale, CA Photos: Gallery \| Albums Posts: 103	Originally posted by scottyb70 Well I checked their rating on Google and the reviews. Doesn't look like too many people are happy with their work? Well, so far all is working as should. Went out this weekend and shot for a couple of hours with no problem. I would have to say that I am in the very satisfied customer camp especially with the quick turn around of getting my camera back in a week from when I shipped it.

11-15-2017, 02:28 PM	#216
amodali Forum Member Join Date: Nov 2016 Location: Rome Photos: Gallery Posts: 99	Hello everyone, I have just experienced this failure, I bought my K1 18 months ago ... my2cents

11-28-2017, 12:09 PM	#217
rjwhite New Member Join Date: Nov 2017 Location: Hampshire Posts: 9	Just for the record, I also had this failure. It was during a foreign trip, but luckily the K-1 has such a wide choice of modes that, even though the dial no longer bore any relation to the mode actually being used, I could still find a dial setting (U5 as it happened) which gave me enough control to keep shooting. My repair experience was good (I live in the UK). I just took it back to the shop where I bought it (Castle Cameras in Cardiff, in case that's of interest to any Pentax-lovers in Wales), they sent it to Ricoh and after a week it came back working. No charge (this was 11 and a half months after purchase). Now, however, a different problem has surfaced, it switches itself off immediately after being switched on. I'm still looking to see whether there's a thread about this; if not, I'll start one.

11-28-2017, 03:49 PM	#218
rjwhite New Member Join Date: Nov 2017 Location: Hampshire Posts: 9	I was asked on another thread what the approximate date of manufacture was. It was purchased on 13 September 2016, serial no. 6356267. There are lots of mysterious codes on the bottom of the camera, if anyone knows how to interpret them. Read more at: K-1 won't turn on - PentaxForums.com

12-05-2017, 08:05 PM	#219
blackcloudbrew Loyal Site Supporter Join Date: Mar 2009 Location: Cotati, California USA Photos: Gallery \| Albums Posts: 4,460	Well, I finally got off my rear and sent my K-1 in to Precision Repair. Very quick turn around by them (about a week) with their usual cryptic note "complete repair and return all functions to factory specs." Bottom line is that their quote of $312.50 when I sent it to them was the final cost - no surprise on this either. The camera works again and that meets my real need. They did forget to include the camera battery even though they inventoried it. That will get resolved tomorrow. Did I try to get Pentax to pay for it? No, given that I bought it second hand and had no warranty, I just bit the bullet and got it fixed. I kinda feel mixed on that. Pentax should have acknowledged it as a defect but they didn't. So, I'm just moving on and going back to shooting pictures with my excellent camera. Read more at: K-1 mode dial failure - PentaxForums.com

12-05-2017, 08:22 PM - 1 Like	#220
monochrome Loyal Site Supporter Join Date: Mar 2008 Location: Working From Home Photos: Gallery \| Albums Posts: 26,276	Originally posted by blackcloudbrew Well, I finally got off my rear and sent my K-1 in to Precision Repair. Very quick turn around by them (about a week) with their usual cryptic note "complete repair and return all functions to factory specs." Bottom line is that their quote of $312.50 when I sent it to them was the final cost - no surprise on this either. The camera works again and that meets my real need. They did forget to include the camera battery even though they inventoried it. That will get resolved tomorrow. Did I try to get Pentax to pay for it? No, given that I bought it second hand and had no warranty, I just bit the bullet and got it fixed. I kinda feel mixed on that. Pentax should have acknowledged it as a defect but they didn't. So, I'm just moving on and going back to shooting pictures with my excellent camera. Read more at: K-1 mode dial failure - PentaxForums.com Rare pragmatic, realistic attitude.

12-05-2017, 08:38 PM	#221
blackcloudbrew Loyal Site Supporter Join Date: Mar 2009 Location: Cotati, California USA Photos: Gallery \| Albums Posts: 4,460	Originally posted by monochrome Rare pragmatic, realistic attitude. LOL, thanks for your support on that.

12-06-2017, 12:13 AM	#222
biz-engineer Pentaxian Join Date: Feb 2015 Photos: Gallery Posts: 12,232	I'm old enough to remember the times where TV sets were made of discrete components and could be repaired for a few dollars. Then came the TV sets where there is a huge single chip in the middle of a PCB and usually repair meant changing the entire motherboard, not much cheaper than buying a new tv set. Before I become an industry professional, as a student I was repairing TV sets for pocket money, sometimes I spent 10 hours or more to figure out what went wrong, in-spite of that I charged a fixed price otherwise it wouldn't have been nice for the customer. Some of the repairs are easy, some of the repairs are a pain in the neck and customers don't really know it, they only see the final result. The trouble is, repair is manual (slow), camera manufacturing is more or less automated and in batches (lower cost per unit), that is why the repair cost may look expensive to the user even if it is actually cheap for the time spent on the camera repair case.

12-08-2017, 02:51 PM	#224
scottyb70 Junior Member Join Date: Feb 2015 Posts: 29	I have my camera at Precision for repair trying to say not covered by one year warranty . This is BS I shouldn't have to pay for their Screw Up. I am the original owner, but I do have a 4 year camera accident protection plan through Amazon, Don't know if that will help.

12-08-2017, 06:55 PM	#225
MarkJerling Moderator Site Supporter Join Date: May 2012 Location: Wairarapa, New Zealand Photos: Gallery \| Albums Posts: 20,406	Originally posted by scottyb70 I have my camera at Precision for repair trying to say not covered by one year warranty . This is BS I shouldn't have to pay for their Screw Up. I am the original owner, but I do have a 4 year camera accident protection plan through Amazon, Don't know if that will help. How long have you owned it?