55-300 DA problem

Andyfowler · 03-16-2017, 03:49 AM

Hi. Has anyone else ever had a problem with a strange object appearing inside their lens ? This is about a year old and just noticed it today. It apprears to be a small plastic tube stuck to the inside of he lens. Any insight would be appreciated.

**BigMackCam** · 03-16-2017, 04:08 AM

Hello Andy, welcome to the forums

That's very odd. It looks to me like something that was left inside the lens rather than a piece that has come loose. Either way, it's not right!

I have the HD DA55-300 and whilst I'm not using it much right now, I've had plenty of good, reliable use from mine. I've never heard of anyone else having the same problem you've experienced.

Did you buy the lens new from a UK or European supplier? If so, it should still be covered under warranty.

Andyfowler · 03-16-2017, 05:37 AM

Originally posted by BigMackCam

Hello Andy, welcome to the forums

That's very odd. It looks to me like something that was left inside the lens rather than a piece that has come loose. Either way, it's not right!

I have the HD DA55-300 and whilst I'm not using it much right now, I've had plenty of good, reliable use from mine. I've never heard of anyone else having the same problem you've experienced.

Did you buy the lens new from a UK or European supplier? If so, it should still be covered under warranty.

I purchased it online from Jessops so should not be a problem getting it sorted if it's a fault......I hope
Thanks for the reply

**BigMackCam** · 03-16-2017, 05:47 AM

Originally posted by Andyfowler

I purchased it online from Jessops so should not be a problem getting it sorted if it's a fault......I hope
Thanks for the reply

You're welcome.

You'll be absolutely fine with Jessops

Andyfowler · 03-20-2017, 03:50 AM

Well Jessops were a great help. They said it was wear and tear and stuff like that can get into a weather resistant lens !!! They refused to replace the lens and told me I had to go back to Pentax or they could charge me to send it away

MarkJerling · 03-20-2017, 04:19 AM

Wear and tear? Any way of talking with someone else in the company? That's just bizarre!

35mmfilmfan · 03-20-2017, 06:20 AM

Sounds as if they didn't understand the issue - are you close to a branch that you could take it into and show someone ? To me, it looks like a small piece of electrical cable outer casing - no way could that have got in from outside without a hole in the lens !

CarlJF · 03-20-2017, 06:42 AM

Originally posted by Andyfowler

Well Jessops were a great help. They said it was wear and tear and stuff like that can get into a weather resistant lens !!! They refused to replace the lens and told me I had to go back to Pentax or they could charge me to send it away

With that kind of service, some wonders why B&M stores are deserted and complains that people are buying online instead...

pentasonic49 · 03-20-2017, 07:32 AM

I cannot open the picture, if one was posted, so I'll have to guess what the problem is.
The lens is only sealed when it is on the camera.
If the lens is removed from the camera body and zoomed to 300mm, there is a huge hole at the rear for ingress of foreign bodies which might find their way into view.

Andyfowler · 03-20-2017, 07:44 AM

Originally posted by 35mmfilmfan

Sounds as if they didn't understand the issue - are you close to a branch that you could take it into and show someone ? To me, it looks like a small piece of electrical cable outer casing - no way could that have got in from outside without a hole in the lens !

I did take it into the shop and show them the problem. He still thought it could get into it via wear and tear.
Great advert for Jessops isn't it

---------- Post added 03-20-17 at 07:46 AM ----------

Originally posted by pentasonic49

I cannot open the picture, if one was posted, so I'll have to guess what the problem is.
The lens is only sealed when it is on the camera.
If the lens is removed from the camera body and zoomed to 300mm, there is a huge hole at the rear for ingress of foreign bodies which might find their way into view.

Thanks for that, I will take another look. Maybe it has come from the camera

---------- Post added 03-20-17 at 08:01 AM ----------

Thank you Pentasonic49. I now have an exit route for the offending article, now I just need to convince it to detach itself from the rear of the lens

---------- Post added 03-20-17 at 08:09 AM ----------

Thank you Pentasonic49. I now have an exit route for the offending article, now I just need to convince it to detach itself from the rear of the lens

pentasonic49 · 03-20-2017, 11:18 AM

I always fit the rear cap as soon as the lens is removed from the camera just in case something gets inside, and don't leave a body laying about without a body cap or lens in place.
If you can, get an expert opinion from a lens repairer as to what your next move is.

**BigMackCam** · 03-20-2017, 01:05 PM - **1 Like**

Originally posted by Andyfowler

I did take it into the shop and show them the problem. He still thought it could get into it via wear and tear.
Great advert for Jessops isn't it

Don't accept that. Insist that the lens has been properly cared for, and stand firm in your belief that a manufacturing defect has resulted in something inside the lens coming loose. They aren't responsible for providing you with a new lens, but they should assist you with who to send it to for warranty repair (that would be at your own cost, but that's the same with any lens manufacturer).

35mmfilmfan · 03-20-2017, 06:36 PM

Originally posted by pentasonic49

I cannot open the picture, if one was posted, so I'll have to guess what the problem is.

Right click, then open in new tab / window

Andyfowler · 03-31-2017, 11:35 PM

Update on my lens.
I sent the lens off to Penta for repair. They reported back that the lens had been tampered with, had parts missing and the object was from the rear barrel. This would seem to indicate to me that the lens Jessops sold me was second hand. I have sent a complaint off to Jessops but no reply forthcoming.
Not impressed at all.

MarkJerling · 04-04-2017, 03:49 PM

Originally posted by Andyfowler

Update on my lens.
I sent the lens off to Penta for repair. They reported back that the lens had been tampered with, had parts missing and the object was from the rear barrel. This would seem to indicate to me that the lens Jessops sold me was second hand. I have sent a complaint off to Jessops but no reply forthcoming.
Not impressed at all.

Ouch. Sounds like you may have to make this a small claims court issue if they don't play ball. Sounds like you have pretty good advice that what you were sold was not new.

Here's some pretty good advice as to your rights: http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

03-16-2017, 03:49 AM	#1
Andyfowler New Member Join Date: Mar 2017 Posts: 6	55-300 DA problem Hi. Has anyone else ever had a problem with a strange object appearing inside their lens ? This is about a year old and just noticed it today. It apprears to be a small plastic tube stuck to the inside of he lens. Any insight would be appreciated.

04-04-2017, 03:49 PM	#15
MarkJerling Moderator Site Supporter Join Date: May 2012 Location: Wairarapa, New Zealand Photos: Gallery \| Albums Posts: 20,408	Originally posted by Andyfowler Update on my lens. I sent the lens off to Penta for repair. They reported back that the lens had been tampered with, had parts missing and the object was from the rear barrel. This would seem to indicate to me that the lens Jessops sold me was second hand. I have sent a complaint off to Jessops but no reply forthcoming. Not impressed at all. Ouch. Sounds like you may have to make this a small claims court issue if they don't play ball. Sounds like you have pretty good advice that what you were sold was not new. Here's some pretty good advice as to your rights: http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act Last edited by MarkJerling; 04-04-2017 at 04:02 PM.

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03-16-2017, 04:08 AM	#2
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,686	Hello Andy, welcome to the forums That's very odd. It looks to me like something that was left inside the lens rather than a piece that has come loose. Either way, it's not right! I have the HD DA55-300 and whilst I'm not using it much right now, I've had plenty of good, reliable use from mine. I've never heard of anyone else having the same problem you've experienced. Did you buy the lens new from a UK or European supplier? If so, it should still be covered under warranty.

03-16-2017, 05:37 AM	#3
Andyfowler New Member Join Date: Mar 2017 Posts: 6 Original Poster	Originally posted by BigMackCam Hello Andy, welcome to the forums That's very odd. It looks to me like something that was left inside the lens rather than a piece that has come loose. Either way, it's not right! I have the HD DA55-300 and whilst I'm not using it much right now, I've had plenty of good, reliable use from mine. I've never heard of anyone else having the same problem you've experienced. Did you buy the lens new from a UK or European supplier? If so, it should still be covered under warranty. I purchased it online from Jessops so should not be a problem getting it sorted if it's a fault......I hope Thanks for the reply

03-16-2017, 05:47 AM	#4
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,686	Originally posted by Andyfowler I purchased it online from Jessops so should not be a problem getting it sorted if it's a fault......I hope Thanks for the reply You're welcome. You'll be absolutely fine with Jessops

03-20-2017, 03:50 AM	#5
Andyfowler New Member Join Date: Mar 2017 Posts: 6 Original Poster	Well Jessops were a great help. They said it was wear and tear and stuff like that can get into a weather resistant lens !!! They refused to replace the lens and told me I had to go back to Pentax or they could charge me to send it away

03-20-2017, 04:19 AM	#6
MarkJerling Moderator Site Supporter Join Date: May 2012 Location: Wairarapa, New Zealand Photos: Gallery \| Albums Posts: 20,408	Wear and tear? Any way of talking with someone else in the company? That's just bizarre!

03-20-2017, 06:20 AM	#7
35mmfilmfan Pentaxian Join Date: Oct 2016 Location: Norfolk, UK Posts: 4,338	Sounds as if they didn't understand the issue - are you close to a branch that you could take it into and show someone ? To me, it looks like a small piece of electrical cable outer casing - no way could that have got in from outside without a hole in the lens !

03-20-2017, 06:42 AM	#8
CarlJF Veteran Member Join Date: Sep 2014 Location: Quebec City Posts: 1,185	Originally posted by Andyfowler Well Jessops were a great help. They said it was wear and tear and stuff like that can get into a weather resistant lens !!! They refused to replace the lens and told me I had to go back to Pentax or they could charge me to send it away With that kind of service, some wonders why B&M stores are deserted and complains that people are buying online instead...

03-20-2017, 07:32 AM	#9
pentasonic49 Veteran Member Join Date: Oct 2012 Location: weston-super-mare Posts: 395	I cannot open the picture, if one was posted, so I'll have to guess what the problem is. The lens is only sealed when it is on the camera. If the lens is removed from the camera body and zoomed to 300mm, there is a huge hole at the rear for ingress of foreign bodies which might find their way into view.

03-20-2017, 07:44 AM	#10
Andyfowler New Member Join Date: Mar 2017 Posts: 6 Original Poster	Originally posted by 35mmfilmfan Sounds as if they didn't understand the issue - are you close to a branch that you could take it into and show someone ? To me, it looks like a small piece of electrical cable outer casing - no way could that have got in from outside without a hole in the lens ! I did take it into the shop and show them the problem. He still thought it could get into it via wear and tear. Great advert for Jessops isn't it ---------- Post added 03-20-17 at 07:46 AM ---------- Originally posted by pentasonic49 I cannot open the picture, if one was posted, so I'll have to guess what the problem is. The lens is only sealed when it is on the camera. If the lens is removed from the camera body and zoomed to 300mm, there is a huge hole at the rear for ingress of foreign bodies which might find their way into view. Thanks for that, I will take another look. Maybe it has come from the camera ---------- Post added 03-20-17 at 08:01 AM ---------- Thank you Pentasonic49. I now have an exit route for the offending article, now I just need to convince it to detach itself from the rear of the lens ---------- Post added 03-20-17 at 08:09 AM ---------- Thank you Pentasonic49. I now have an exit route for the offending article, now I just need to convince it to detach itself from the rear of the lens

03-20-2017, 11:18 AM	#11
pentasonic49 Veteran Member Join Date: Oct 2012 Location: weston-super-mare Posts: 395	I always fit the rear cap as soon as the lens is removed from the camera just in case something gets inside, and don't leave a body laying about without a body cap or lens in place. If you can, get an expert opinion from a lens repairer as to what your next move is.

03-20-2017, 01:05 PM - 1 Like	#12
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,686	Originally posted by Andyfowler I did take it into the shop and show them the problem. He still thought it could get into it via wear and tear. Great advert for Jessops isn't it Don't accept that. Insist that the lens has been properly cared for, and stand firm in your belief that a manufacturing defect has resulted in something inside the lens coming loose. They aren't responsible for providing you with a new lens, but they should assist you with who to send it to for warranty repair (that would be at your own cost, but that's the same with any lens manufacturer).

03-20-2017, 06:36 PM	#13
35mmfilmfan Pentaxian Join Date: Oct 2016 Location: Norfolk, UK Posts: 4,338	Originally posted by pentasonic49 I cannot open the picture, if one was posted, so I'll have to guess what the problem is. Right click, then open in new tab / window

03-31-2017, 11:35 PM	#14
Andyfowler New Member Join Date: Mar 2017 Posts: 6 Original Poster	Update on my lens. I sent the lens off to Penta for repair. They reported back that the lens had been tampered with, had parts missing and the object was from the rear barrel. This would seem to indicate to me that the lens Jessops sold me was second hand. I have sent a complaint off to Jessops but no reply forthcoming. Not impressed at all.