Digital Camera Utility v5

hamidamin · 03-18-2018, 06:39 AM

Hey guys,

Since I have updated my Mac from El Capitan to High Sierra I can no longer load "Digital Camera Utility v5". Well... technically it starts op but the startup picture keeps hanging in the middle of the screen. Nothing works and I have to use "Force quit..." to get read of it. I use the software mainly to convert camera generated HDR jpgs. Lighroom cannot do it unfortunately.

Is there a workaround? Anything would be appreciated.

Thanks in advance.

Regards

Attached Images

Not a Number · 03-18-2018, 07:23 AM

Such problems happen on Windows 10, there doesn't seem to be a good solution.

You could try clearing the appdata file folder for DCU:

On Windows:

C:\Users\%USERNAME%\AppData\Local\Pentax\Digital Camera Utility 5

If you are using Windows 10 you can just click on the Search (Magnifying Glass button) next to the Start Button and paste in the above folder location. Clear the files in there and the try starting DCU5 again. The DB files sometimes get corrupted or get huge and won't load or take a very long time to load.

AndrewN · 03-18-2018, 08:52 AM

If you haven’t tried this yet, try downloading the latest version of DCU from Pentax. It may have updated for the latest version of MacOSX.

Unregistered User 8 · 03-18-2018, 10:35 PM

I seem to have a newer version than you, maybe you can update yours and see if that makes a difference. Good luck.

Attached Images

Not a Number · 03-19-2018, 06:20 AM

v5.7.2 is the latest version which is what the OP has according to the screen capture posted.

Digital Camera Utility 5 Update for Macintosh : Software Downloads | RICOH IMAGING

hamidamin · 03-19-2018, 12:12 PM

Thank you very much to all of you. Just to be clear:

Not a Number:
As mentioned in the thread I am a Mac user NOT Windows

But thank you any ways. I can at least try to install the software on my Windows machine and see what happens

pjv:
As the screenshot I have shared suggest I am using the latest version. Så you may want to update your version buddy

My problem is not solved and have no clue what to do. But I do not give up and IF I find out how to deal with it I will definitely let you know

Thank you very much

Regards

Not a Number · 03-19-2018, 01:37 PM

Originally posted by hamidamin

Not a Number:
As mentioned in the thread I am a Mac user NOT Windows But thank you any ways. I can at least try to install the software on my Windows machine and see what happens

Right, but the Mac version will have application specific DB files to track the thumbnails and settings as well. I would search for folders named "Pentax" or "Digital Camera Utility 5" or files starting "PTXUTL" possibly in the "~/Library", "~/Library/Application Support" and "~/Library/Preferences" folders. These files will be created from scratch if you delete them (or move or rename them). The database files have been responsible for the program hanging up on earlier versions.

Unregistered User 8 · 03-19-2018, 06:11 PM

Originally posted by Not a Number

v5.7.2 is the latest version which is what the OP has according to the screen capture posted.

Digital Camera Utility 5 Update for Macintosh : Software Downloads | RICOH IMAGING

OOPS !!! My mistake.

hamidamin · 03-20-2018, 12:28 PM - **1 Like**

pjv: Now problem and thank you again for your time

Not a number: I have tried all of your suggestions. It did not help. BUT it gave me a clue to search further and just accidentally I found a file "com.pentax.digital-camera-utility-5.sfl" somewhere deep in the "~/Library" and I just deleted it. And guess what... that's right. It was the sinner in the problem

So thank you once again.

Cheers guys

03-18-2018, 06:39 AM	#1
hamidamin Forum Member Join Date: Feb 2016 Location: Nordfyn Photos: Gallery Posts: 68	Digital Camera Utility v5 Hey guys, Since I have updated my Mac from El Capitan to High Sierra I can no longer load "Digital Camera Utility v5". Well... technically it starts op but the startup picture keeps hanging in the middle of the screen. Nothing works and I have to use "Force quit..." to get read of it. I use the software mainly to convert camera generated HDR jpgs. Lighroom cannot do it unfortunately. Is there a workaround? Anything would be appreciated. Thanks in advance. Regards Attached Images

03-18-2018, 07:23 AM	#2
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	Such problems happen on Windows 10, there doesn't seem to be a good solution. You could try clearing the appdata file folder for DCU: On Windows: C:\Users\%USERNAME%\AppData\Local\Pentax\Digital Camera Utility 5 If you are using Windows 10 you can just click on the Search (Magnifying Glass button) next to the Start Button and paste in the above folder location. Clear the files in there and the try starting DCU5 again. The DB files sometimes get corrupted or get huge and won't load or take a very long time to load. Last edited by Not a Number; 03-18-2018 at 09:00 AM.

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03-18-2018, 08:52 AM	#3
AndrewN Junior Member Join Date: Jan 2017 Location: Derby Photos: Gallery Posts: 41	If you haven’t tried this yet, try downloading the latest version of DCU from Pentax. It may have updated for the latest version of MacOSX.

03-18-2018, 10:35 PM	#4
Unregistered User 8 Closed Account Join Date: Mar 2015 Photos: Gallery Posts: 8,694	I seem to have a newer version than you, maybe you can update yours and see if that makes a difference. Good luck. Attached Images

03-19-2018, 06:20 AM	#5
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	v5.7.2 is the latest version which is what the OP has according to the screen capture posted. Digital Camera Utility 5 Update for Macintosh : Software Downloads \| RICOH IMAGING

03-19-2018, 12:12 PM	#6
hamidamin Forum Member Join Date: Feb 2016 Location: Nordfyn Photos: Gallery Posts: 68 Original Poster	Thank you very much to all of you. Just to be clear: Not a Number: As mentioned in the thread I am a Mac user NOT Windows But thank you any ways. I can at least try to install the software on my Windows machine and see what happens pjv: As the screenshot I have shared suggest I am using the latest version. Så you may want to update your version buddy My problem is not solved and have no clue what to do. But I do not give up and IF I find out how to deal with it I will definitely let you know Thank you very much Regards

03-19-2018, 01:37 PM	#7
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	Originally posted by hamidamin Not a Number: As mentioned in the thread I am a Mac user NOT Windows But thank you any ways. I can at least try to install the software on my Windows machine and see what happens Right, but the Mac version will have application specific DB files to track the thumbnails and settings as well. I would search for folders named "Pentax" or "Digital Camera Utility 5" or files starting "PTXUTL" possibly in the "~/Library", "~/Library/Application Support" and "~/Library/Preferences" folders. These files will be created from scratch if you delete them (or move or rename them). The database files have been responsible for the program hanging up on earlier versions.

03-19-2018, 06:11 PM	#8
Unregistered User 8 Closed Account Join Date: Mar 2015 Photos: Gallery Posts: 8,694	Originally posted by Not a Number v5.7.2 is the latest version which is what the OP has according to the screen capture posted. Digital Camera Utility 5 Update for Macintosh : Software Downloads \| RICOH IMAGING OOPS !!! My mistake.

03-20-2018, 12:28 PM - 1 Like	#9
hamidamin Forum Member Join Date: Feb 2016 Location: Nordfyn Photos: Gallery Posts: 68 Original Poster	pjv: Now problem and thank you again for your time Not a number: I have tried all of your suggestions. It did not help. BUT it gave me a clue to search further and just accidentally I found a file "com.pentax.digital-camera-utility-5.sfl" somewhere deep in the "~/Library" and I just deleted it. And guess what... that's right. It was the sinner in the problem So thank you once again. Cheers guys