KS-2 won't connect via USB

retpgmr · 04-25-2018, 12:34 PM

I have tried connecting to 3 different computers (and yes I turned the camera on).

1) Laptop running Windows 7 Pro - got error message that Windows doesn't recognize the device. Suggested solution from Windows - replace device. I don't think so!
2) MS Surface running Windows 10 - no error message, never displays device in File Explorer or Device Manager
3) iMac running macOS Sierra 10.12.6 - Finder never sees the device. Luckily I have a card reader connected to the iMac so I can download my photos when I'm at home.

I'm stumped. I had an older Pentax that had no problem connecting via USB.

When I'm on vacation I like to back up the card in the camera to either the laptop or Surface.

**limestonecowboy** · 04-25-2018, 12:45 PM

Is there a card in the camera?

Adam · 04-25-2018, 12:49 PM

Originally posted by retpgmr

I have tried connecting to 3 different computers (and yes I turned the camera on).

1) Laptop running Windows 7 Pro - got error message that Windows doesn't recognize the device. Suggested solution from Windows - replace device. I don't think so!
2) MS Surface running Windows 10 - no error message, never displays device in File Explorer or Device Manager
3) iMac running macOS Sierra 10.12.6 - Finder never sees the device. Luckily I have a card reader connected to the iMac so I can download my photos when I'm at home.

I'm stumped. I had an older Pentax that had no problem connecting via USB.

When I'm on vacation I like to back up the card in the camera to either the laptop or Surface.

There is a menu setting controlling USB mode. You may want to change that to the other setting if the current one isn't working.

Basically, this controls whether your device is seen as a disk or as a camera.

But yes, make sure there is an SD card inside it

**stevebrot** · 04-25-2018, 01:03 PM

Are you using a known-good cable?

Steve

**paulh** · 04-25-2018, 01:06 PM

If all else fails, just use a USB card reader.

Rudy · 04-25-2018, 07:51 PM - **1 Like**

Originally posted by paulh

If all else fails, just use a USB card reader.

IMO it is likely to be the cable

retpgmr · 04-26-2018, 09:38 AM

Originally posted by limestonecowboy

is there a card in the camera?

yes it is

retpgmr · 04-26-2018, 09:41 AM

Originally posted by Adam

There is a menu setting controlling USB mode. You may want to change that to the other setting if the current one isn't working.

Basically, this controls whether your device is seen as a disk or as a camera.

But yes, make sure there is an SD card inside it

Yes I saw that in the menu, but couldn't find any explanation as to what MSC or PTP was.

Adam · 04-26-2018, 09:43 AM

Originally posted by retpgmr

Yes I saw that in the menu, but couldn't find any explanation as to what MSC or PTP was.

See my post (#3) above. Did changing the mode fix things for you?

retpgmr · 04-26-2018, 09:44 AM

Originally posted by Adam

See my post (#3) above. Did changing the mode fix things for you?

No, but I will give it a try. Thanks

retpgmr · 04-29-2018, 09:26 AM

Originally posted by Adam

There is a menu setting controlling USB mode. You may want to change that to the other setting if the current one isn't working.

Basically, this controls whether your device is seen as a disk or as a camera.

But yes, make sure there is an SD card inside it

Tried both settings, MSC & PTP, neither work. I guess my last hope is to try another USB cable even though the one I'm using is brand new.

---------- Post added 04-29-18 at 09:28 AM ----------

Originally posted by stevebrot

Are you using a known-good cable?

Steve

Cable is brand new. I had to buy a new one since Pentax no longer provides USB cable with a new camera.

**stevebrot** · 04-29-2018, 01:55 PM

Originally posted by retpgmr

Cable is brand new. I had to buy a new one since Pentax no longer provides USB cable with a new camera.

Sadly, that is not the same as as "known-good" and even new cables can be bad. I have had good luck with USB, but had to go through four HDMI (all the same item number) from a particular vendor before I go one that was good. Apparently, they got a bad batch.

Steve

Adam · 04-29-2018, 04:31 PM

I wonder if there might be something wrong with the camera. But I'd be more inclined to believe that it's a faulty cable. Make sure the cable isn't too long, either.

**limestonecowboy** · 04-30-2018, 10:01 AM

Is there a "reset" available on menu to put everything back to factory settings before giving up?

Rudy · 04-30-2018, 11:13 AM

Originally posted by limestonecowboy

Is there a "reset" available on menu to put everything back to factory settings before giving up?

in the PC where you got an error try to connect into a different usb port. If you tried the front port, try the port in the back of the computer for example.
do not use USB extension cables.
do not force the cable into the camera usb port.
this type of usb cable is also is common also to charge phones and other devices so you may want to try a different port/different cable.
use the original pentax battery fully charged. turn on camera after cable is connected.

04-25-2018, 12:34 PM	#1
retpgmr New Member Join Date: Apr 2018 Posts: 17	KS-2 won't connect via USB I have tried connecting to 3 different computers (and yes I turned the camera on). 1) Laptop running Windows 7 Pro - got error message that Windows doesn't recognize the device. Suggested solution from Windows - replace device. I don't think so! 2) MS Surface running Windows 10 - no error message, never displays device in File Explorer or Device Manager 3) iMac running macOS Sierra 10.12.6 - Finder never sees the device. Luckily I have a card reader connected to the iMac so I can download my photos when I'm at home. I'm stumped. I had an older Pentax that had no problem connecting via USB. When I'm on vacation I like to back up the card in the camera to either the laptop or Surface.

04-26-2018, 09:43 AM	#9
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,165	Originally posted by retpgmr Yes I saw that in the menu, but couldn't find any explanation as to what MSC or PTP was. See my post (#3) above. Did changing the mode fix things for you? Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

04-29-2018, 04:31 PM	#13
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,165	I wonder if there might be something wrong with the camera. But I'd be more inclined to believe that it's a faulty cable. Make sure the cable isn't too long, either. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

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04-25-2018, 12:45 PM	#2
limestonecowboy Site Supporter Join Date: Aug 2016 Location: Newcastle upon Tyne Photos: Albums Posts: 146	Is there a card in the camera?

04-25-2018, 12:49 PM	#3
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,165	Originally posted by retpgmr I have tried connecting to 3 different computers (and yes I turned the camera on). 1) Laptop running Windows 7 Pro - got error message that Windows doesn't recognize the device. Suggested solution from Windows - replace device. I don't think so! 2) MS Surface running Windows 10 - no error message, never displays device in File Explorer or Device Manager 3) iMac running macOS Sierra 10.12.6 - Finder never sees the device. Luckily I have a card reader connected to the iMac so I can download my photos when I'm at home. I'm stumped. I had an older Pentax that had no problem connecting via USB. When I'm on vacation I like to back up the card in the camera to either the laptop or Surface. There is a menu setting controlling USB mode. You may want to change that to the other setting if the current one isn't working. Basically, this controls whether your device is seen as a disk or as a camera. But yes, make sure there is an SD card inside it Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

04-25-2018, 01:03 PM	#4
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Are you using a known-good cable? Steve

04-25-2018, 01:06 PM	#5
paulh Site Supporter Join Date: Sep 2010 Location: DFW Texas/Ventura County, CA Photos: Gallery \| Albums Posts: 30,092	If all else fails, just use a USB card reader.

04-25-2018, 07:51 PM - 1 Like	#6
Rudy Senior Member Join Date: Jan 2013 Location: Texas Photos: Gallery Posts: 109	Originally posted by paulh If all else fails, just use a USB card reader. IMO it is likely to be the cable

04-26-2018, 09:38 AM	#7
retpgmr New Member Join Date: Apr 2018 Posts: 17 Original Poster	Originally posted by limestonecowboy is there a card in the camera? yes it is

04-26-2018, 09:41 AM	#8
retpgmr New Member Join Date: Apr 2018 Posts: 17 Original Poster	Originally posted by Adam There is a menu setting controlling USB mode. You may want to change that to the other setting if the current one isn't working. Basically, this controls whether your device is seen as a disk or as a camera. But yes, make sure there is an SD card inside it Yes I saw that in the menu, but couldn't find any explanation as to what MSC or PTP was.

04-26-2018, 09:44 AM	#10
retpgmr New Member Join Date: Apr 2018 Posts: 17 Original Poster	Originally posted by Adam See my post (#3) above. Did changing the mode fix things for you? No, but I will give it a try. Thanks

04-29-2018, 09:26 AM	#11
retpgmr New Member Join Date: Apr 2018 Posts: 17 Original Poster	Originally posted by Adam There is a menu setting controlling USB mode. You may want to change that to the other setting if the current one isn't working. Basically, this controls whether your device is seen as a disk or as a camera. But yes, make sure there is an SD card inside it Tried both settings, MSC & PTP, neither work. I guess my last hope is to try another USB cable even though the one I'm using is brand new. ---------- Post added 04-29-18 at 09:28 AM ---------- Originally posted by stevebrot Are you using a known-good cable? Steve Cable is brand new. I had to buy a new one since Pentax no longer provides USB cable with a new camera.

04-29-2018, 01:55 PM	#12
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by retpgmr Cable is brand new. I had to buy a new one since Pentax no longer provides USB cable with a new camera. Sadly, that is not the same as as "known-good" and even new cables can be bad. I have had good luck with USB, but had to go through four HDMI (all the same item number) from a particular vendor before I go one that was good. Apparently, they got a bad batch. Steve

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04-30-2018, 10:01 AM	#14
limestonecowboy Site Supporter Join Date: Aug 2016 Location: Newcastle upon Tyne Photos: Albums Posts: 146	Is there a "reset" available on menu to put everything back to factory settings before giving up?

04-30-2018, 11:13 AM	#15
Rudy Senior Member Join Date: Jan 2013 Location: Texas Photos: Gallery Posts: 109	Originally posted by limestonecowboy Is there a "reset" available on menu to put everything back to factory settings before giving up? in the PC where you got an error try to connect into a different usb port. If you tried the front port, try the port in the back of the computer for example. do not use USB extension cables. do not force the cable into the camera usb port. this type of usb cable is also is common also to charge phones and other devices so you may want to try a different port/different cable. use the original pentax battery fully charged. turn on camera after cable is connected.