Please confirm that USB connection mode on the camera is set to "MSC" (see page 199 of the user manual).
When you connect the camera via the USB cable to the WIndows 10 computer the camera/card should mount as a removable drive. How Windows 10 reacts depends on your settings but it should show as a drive in File Explorer. If it does not perhaps the cable is faulty.
Please clarify: When you say all the files do not copy is this when using the carder or when the camera is connected via the cable (assuming it mounts correctly in the firs place)?
Last edited by Not a Number; 11-11-2020 at 07:15 AM.