Ordering from the Ricoh Pentax refurbished website

**DenB** · 04-19-2021, 07:52 PM

After logging in to the Ricoh Pentax refurbished/open box site, I am unable to load any item into my cart. What am I missing or doing wrong?
Thanks for any suggestions or explanations.

**hyyz** · 04-19-2021, 08:16 PM

That means none is available. They are listed probably as a place holder. When one is available, there will be an "add to cart" button that allows to order.

Not a Number · 04-19-2021, 08:20 PM

If there is no "buy" button it usually means the item is out of stock.

Phyllis · 04-19-2021, 08:49 PM

Yeah, I experienced this when I was looking at a KP they had on their site. Took me a few mins to figure it out after I found another listing with an active buy button. Was very disheartening to me to see the KP and it not available.

**pentaxus** · 04-19-2021, 09:29 PM

Pentax used to have full one year warranty on refurbished product. To me that shows that service was done properly. Now refurbished product has 90 days like everyone else.

**TwoUptons** · 04-20-2021, 05:00 AM - **1 Like**

Originally posted by DenB

After logging in to the Ricoh Pentax refurbished/open box site, I am unable to load any item into my cart. What am I missing or doing wrong?
Thanks for any suggestions or explanations.

Yeah, that got me, too... the $250 21mm that I couldn’t buy... it’s still there, taunting me...

-Eric

mtkeller · 04-20-2021, 05:31 AM - **1 Like**

They got me with a $799 open box DA* 11–18. They really should hide things that aren’t actually available as refurbished or open box.

11GTCS · 04-20-2021, 06:20 AM

I got excited with the Gr III open box and had the same thing happen. Some really good deals to be had, but you definitely need to stalk the site to get the most out of it.

mtkeller · 04-20-2021, 06:27 AM

Originally posted by 11GTCS

I got excited with the Gr III open box and had the same thing happen. Some really good deals to be had, but you definitely need to stalk the site to get the most out of it.

I may check it every single day to see if they have a DA* 11–18. Just maybe…

wkadruje · 04-20-2021, 06:32 AM

Is there no way to get a notification on new available items?

**DenB** · 04-20-2021, 09:47 AM

Thanks for the explanation about how the refurb site works. I was also surprised that no phone number or email address was listed to order items.

Waffles · 04-20-2021, 04:24 PM

I, too, was burned by this before realising how it works. Seems Ricoh wants to torture us for some bizarre reason.

**caliscouser** · 04-20-2021, 08:57 PM

Yes, it well worth checking into that site once a week.

I ummed and arrred over a GRII for a while. Waited too long and they sold out. I should have pulled the trigger.

wkadruje · 04-20-2021, 10:44 PM

Originally posted by Waffles

I, too, was burned by this before realising how it works. Seems Ricoh wants to torture us for some bizarre reason.

That's (visit and check daily/weekly etc) is a kind of marketing idea I'd love not to see from my favourite brands :/

11GTCS · 04-24-2021, 01:46 PM

Originally posted by chriswill

That's (visit and check daily/weekly etc) is a kind of marketing idea I'd love not to see from my favourite brands :/

I mean I have a feeling it’s less malicious and more the website isn’t really set up primarily as a point of sale, and that the budget/skill/desire of the people maintaining isn’t there to improve that part. It’s frustrating, but doesn’t come off as a marketing angle.

04-19-2021, 07:52 PM	#1
DenB Site Supporter Join Date: Mar 2021 Location: California Photos: Gallery \| Albums Posts: 34	Ordering from the Ricoh Pentax refurbished website After logging in to the Ricoh Pentax refurbished/open box site, I am unable to load any item into my cart. What am I missing or doing wrong? Thanks for any suggestions or explanations.

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04-19-2021, 08:16 PM	#2
hyyz Site Supporter Join Date: Jan 2008 Location: Michigan Posts: 478	That means none is available. They are listed probably as a place holder. When one is available, there will be an "add to cart" button that allows to order.

04-19-2021, 08:20 PM	#3
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	If there is no "buy" button it usually means the item is out of stock.

04-19-2021, 08:49 PM	#4
Phyllis Senior Member Join Date: Apr 2018 Location: Tennessee Photos: Albums Posts: 181	Yeah, I experienced this when I was looking at a KP they had on their site. Took me a few mins to figure it out after I found another listing with an active buy button. Was very disheartening to me to see the KP and it not available.

04-19-2021, 09:29 PM	#5
pentaxus Site Supporter Join Date: Jun 2010 Location: Central Coast, CA Posts: 1,320	Pentax used to have full one year warranty on refurbished product. To me that shows that service was done properly. Now refurbished product has 90 days like everyone else.

04-20-2021, 05:00 AM - 1 Like	#6
TwoUptons Loyal Site Supporter Join Date: Nov 2015 Photos: Albums Posts: 4,225	Originally posted by DenB After logging in to the Ricoh Pentax refurbished/open box site, I am unable to load any item into my cart. What am I missing or doing wrong? Thanks for any suggestions or explanations. Yeah, that got me, too... the $250 21mm that I couldn’t buy... it’s still there, taunting me... -Eric

04-20-2021, 05:31 AM - 1 Like	#7
mtkeller Veteran Member Join Date: Feb 2019 Location: Sioux City, IA Photos: Gallery Posts: 938	They got me with a $799 open box DA* 11–18. They really should hide things that aren’t actually available as refurbished or open box.

04-20-2021, 06:20 AM	#8
11GTCS Forum Member Join Date: Feb 2021 Posts: 98	I got excited with the Gr III open box and had the same thing happen. Some really good deals to be had, but you definitely need to stalk the site to get the most out of it.

04-20-2021, 06:27 AM	#9
mtkeller Veteran Member Join Date: Feb 2019 Location: Sioux City, IA Photos: Gallery Posts: 938	Originally posted by 11GTCS I got excited with the Gr III open box and had the same thing happen. Some really good deals to be had, but you definitely need to stalk the site to get the most out of it. I may check it every single day to see if they have a DA* 11–18. Just maybe…

04-20-2021, 06:32 AM	#10
wkadruje Senior Member Join Date: Mar 2015 Posts: 145	Is there no way to get a notification on new available items?

04-20-2021, 09:47 AM	#11
DenB Site Supporter Join Date: Mar 2021 Location: California Photos: Gallery \| Albums Posts: 34 Original Poster	Thanks for the explanation about how the refurb site works. I was also surprised that no phone number or email address was listed to order items.

04-20-2021, 04:24 PM	#12
Waffles Pentaxian Join Date: Jan 2021 Location: The Carolinas Posts: 461	I, too, was burned by this before realising how it works. Seems Ricoh wants to torture us for some bizarre reason.

04-20-2021, 08:57 PM	#13
caliscouser Site Supporter Join Date: Sep 2014 Location: SF Bay Area, CA Photos: Albums Posts: 1,037	Yes, it well worth checking into that site once a week. I ummed and arrred over a GRII for a while. Waited too long and they sold out. I should have pulled the trigger.

04-20-2021, 10:44 PM	#14
wkadruje Senior Member Join Date: Mar 2015 Posts: 145	Originally posted by Waffles I, too, was burned by this before realising how it works. Seems Ricoh wants to torture us for some bizarre reason. That's (visit and check daily/weekly etc) is a kind of marketing idea I'd love not to see from my favourite brands :/

04-24-2021, 01:46 PM	#15
11GTCS Forum Member Join Date: Feb 2021 Posts: 98	Originally posted by chriswill That's (visit and check daily/weekly etc) is a kind of marketing idea I'd love not to see from my favourite brands :/ I mean I have a feeling it’s less malicious and more the website isn’t really set up primarily as a point of sale, and that the budget/skill/desire of the people maintaining isn’t there to improve that part. It’s frustrating, but doesn’t come off as a marketing angle.