In addition to possible under exposure, the scanner has the black point set far too high. Take this into a photo editor, bring down the black point, and you'll see a more reasonable image. The issue is, being a jpeg, it'll be ugly to add that much contrast so it's preferable to rescan with better settings. Looking at the exif info seems like you had the lab scan them? When you look at the negatives, do you see the image extremely faintly? A photo of the negative might help, against a bright window or a light table ideally.
---------- Post added 05-28-21 at 03:01 PM ----------
Here's a quick adjustment to show what i mean, the colors fall apart a bit when editing the jpeg to adjust the black point. If you were to do this from scanner settings it'd look better. The image is tricky to expose