Originally posted by Damn Brit Pick a busy time to demand to see the manager, you can be polite but make sure you speak loudly. If they are reluctant to get the manager, make sure the customers around you can hear you telling them about the despicable way they processed and handled your film.
If it was me, I'd have a couple of friends go in just ahead of me, incognito. At the right moment after overhearing my complaint they would loudly demand their film back.
Sneaky, but appropriate. There is NO excuse for someone who claims to be a film developer doing that. I have followed the same manager of one hour photography to her third lab. She makes sure
- The lab is scrupulously clean
- The chemicals are changed on time
- The film is handled carefully
- Everyone in the lab wears hair nets
- Everyone in the lab wears cotton gloves to handle film.
I have never had a scratch, mark or dust on a roll she processed for me. Another lab she ran is out of business. The new "manager" dirtied one test film for me. I went back, said why I would never use her lab again, and in the presence of the store manager and loudly enough that he could hear. I think your friends trick would be even more effective. BTW that dirty lab is out of business.