Originally posted by mdewfr solution found from a previous post on here:
Which means I can't use the flash with a diffuser in P-TTL auto-zoom mode
When you pull the diffuser out, the flash assumes you are using a wide angle lens and disables Autozoom because the assumption is that it is not a zoom lens. I do not think the diffuser is your problem because when it's out one cannot even step through the manual zoom (on my 360).
If the flash is connected to the camera and the camera is not turned on, it defaults to 24mm (35mm mode) and can be manually zoomed. The flash behaves exactly the same way when not connected to the camera. When the camera is turned on and the shutter button is half pressed for AF, the flash goes to Auto Zoom and adjusts to whatever the lens is set at (digital mode) and should move when the lens is zoomed. This is true with both the kit lens as well as my DA*16-50mm (Yes, SDM still works fine
). With a regular fixed lens on the camera DA15mm, I can still step through the manual zoom and it will return to Auto Zoom as one of the zoom steps.
Given your description and what I've seen with my 360/K7 (camera shouldn't matter) the camera and flash are not communicating. Before sending the flash anywhere, I would suggest that you try the flash with another camera and/or try another flash with Your camera. Also, a different DA type zoom lens (because we haven't ruled that out yet).
The cost of possible double and triple duties does make it a possible expensive goose chase. I'm in the USA so I don't know the pains of the Import duties and VAT being tacked on to every purchase. If you can at the very least isolate your problem before paying money for service, you'll have a better way of deciding.
Beyond that, I'm afraid short of suggesting removal of the flash shoe (4 screws on the bottom, do it at your own risk) and checking for a broken wire, I'm out of ideas.