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06-15-2010, 07:23 AM   #1
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Hoya/Pentax (non US) customer relations contacts

Hi everyone.
Sorry, if this post went into the the wrong forum, but I couldn't find better suited one.

I have a problem with a local official distributor for Pentax cameras (Israel). I've recently purchased a new K-x and, unfortunately, it was having a manufacturing defect (LCD stopped working only after 3 days).
A distributor took back the camera 2 weeks ago, confirmed the defect, and is now feeding me all kinds of a stories about a lack of a new cameras, and the next shipment coming may be in a month. They offered me a money back, which is unacceptable, since I have a bunch of older pentax lenses and got a pretty good deal on the camera.

So now I am trying to contact Hoya's customer relations department to put pressure on the distributor, but it proved to be a rather hard endeavour.

So if any of you know how to get in contact with Hoya headquarters or, may be Pentax Europe representatives, I would be very grateful.

06-15-2010, 07:32 AM   #2
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Take the money, buy a new one online. Thread approved, and I think it's fine as-is in this section

Adam
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06-16-2010, 09:19 PM   #3
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What makes you think that the distributor is making up stories? It might well be that they are out of stock and they have to wait a month so you have to wait a month as well.

And that you already have older lenses is really not their problem.

I would be disappointed as well. If I couldn't wait to start, I would get my money back and go to the next shop (brick and mortar or Israelian online); even if it's a bit more expensive.

The contact details for Pentax Europe are in the back of the manual. You can download the manual from pentaximaging.com
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