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07-09-2010, 10:44 AM   #16
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My issues with the Chandler AZ Center.

Lucky for me my K20d is in good running conditioin.
That said my NEW W90 allowed water in to the battery box . Completly frying the camera. I sent it to Chandler AZ they rec'd it . I called. (they did not call me) They told me it was to be replaced.

4 weeks later I called again and it was still delayed. So I decided to call the company I purchased it from. They called me back and told me the camera was backordered (all black) from Pentax. However since the online retailer (adorama) had one in stock they would go ahead and ship me one. Why could the service center just tell me that? I was very frustraited I completly understand.

Since Adorama decided to provide excellant service I plan to continue purchasing direct from them.



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