Originally posted by Aristophanes I would definitely say that dim AF points in the VF are a significant "fault" (defect).
Depends on the definition of dim, and whether every camera is basically identical. (We have a sample size of three here, of which two are identical, and one is claimed to be different, but was examined in a store at a totally different locale, not a real-world shooting location).
Dim AF points are not a significant defect if they're present on every camera (or even if they're present on most cameras). They don't prevent you using the product, and don't prevent you knowing which AF points were illuminated. They're just slightly less pretty. (I know, my own are somewhat dim and uneven, and I've not hit a single situation where I had difficulty seeing them.)
Originally posted by Aristophanes Blacklisting consumers for returns is against the law in most states and provinces.
I wouldn't be surprised -- there are plenty of pointless laws on the books -- but I've not heard of this myself. Why would that be the case, and do you have a citation? If you've refunded the consumer fully, what possible reason is there for legally requiring you to continue to do business with a consumer who repeatedly returns products that aren't defective? I can see it maybe vaguely making sense if you're the sole distributor for a product (or type of product), but not when there are dozens or hundreds of retailers to choose from for the very same product, and tens or hundreds of thousands carrying near-identical competing products.
Quote: The "return rate" is Pentax's problem. They get dinged as well for every re-stock due to warranty. Resellers get to claim warranty defects as well.
I didn't say it was the retailer who suffered. It's not. It is the end user who suffers. Where do you think Pentax's money comes from? Us, buying their products and services. If people return products that aren't defective (and yes, this is a pet peeve of mine -- obsessive returns, or even people ordering products just to try them out and then send them back), that makes the products more expensive for the rest of us. Pentax still isn't allowed to sell those perfect cameras as new again, they have to be sold as refurbs, meaning not only the loss of money in sending the product to the retailer, then the consumer, then back all the way again and refunding them, but also means the product itself can no longer be sold at full price. A significant chunk of its cost (and probably most if not all of the profit from it) has been flushed down the toilet.