K7, faulty front e-dial

Ed n Georgia · 09-14-2010, 10:38 AM

Just shipped my 3 month old K7 off to repair.

Been shooting a lot in "M" mode. Sometimes while shooting, the shutter speed would change all by itself. When I would attempt to reset it, each turn of the e-dial would take it somewhere besides where it was supposed to go. ie: 1/250 and turn the dial one click might get 1/6000 or 1/2500 and a subsequent click would take it somewhere else.

Anyone else here had this issue with their K7?

Soyish · 09-14-2010, 01:21 PM

Had the same problem here, but it was the rear e-dial. I recently got back my camera after one week, talk about fast service

deadwolfbones · 09-14-2010, 03:22 PM

I had a similar problem on mine (simply didn't work sometimes), but I just worked it back and forth a bit and it eventually stopped doing it.

JeffJS · 09-14-2010, 04:59 PM

Originally posted by Ed n Georgia

Just shipped my 3 month old K7 off to repair.

Been shooting a lot in "M" mode. Sometimes while shooting, the shutter speed would change all by itself. When I would attempt to reset it, each turn of the e-dial would take it somewhere besides where it was supposed to go. ie: 1/250 and turn the dial one click might get 1/6000 or 1/2500 and a subsequent click would take it somewhere else.

Anyone else here had this issue with their K7?

Someone over on the other forum had the same problem. Apparently with a K7 he got from Amazon. Recently enough to Return it for exchange. He stated that this only happened to him in M mode and the others seemed fine. I cannot say that I have had any such problem.

K7 problem: Pentax SLR Talk Forum: Digital Photography Review

PentaxPoke · 09-14-2010, 05:06 PM

Had the same problem with my K-7. Wrote a thread about it a while ago, (but don't feel like looking it up.) Talked to the Pentax service rep, and they said it was a problem that required me to send the camera back and have the dial electronics replaced.

One more in my long list of modern Pentax QC problems unfortunately.

**jeffshaddix** · 09-14-2010, 08:02 PM

My K-7's front e-dial wigged out after only a couple of weeks. If I turned the dial to the left it would act like I turned it to the right, and if I turned it to the right it would act like I turned it to the right 1-4 times. Unfortunately I had a trip to Australia/New Zealand a couple weeks after I noticed, so I had to live with it for a month before I could get back and ship it in for repair. Go Av mode!

My camera got to the Arizona facility on Monday, so we'll see how long it takes to repair. Sad thing is the camera I sent in was my third copy; I had to send the previous two back to B&H for other defects. They should really move the assembly of their products back to Japan! :ugh:

**tomwil** · 09-15-2010, 05:52 AM

Originally posted by jeffshaddix

They should really move the assembly of their products back to Japan! :ugh:

And then everyone would be complaining when Pentax has to increase prices to account for the higher Japanese wage.

Ed n Georgia · 09-15-2010, 01:44 PM

I sent mine to CRJ repair co. in Duluth, GA (Atlanta). I'll report back on their turn around time.

r0ckstarr · 09-15-2010, 02:47 PM

Shutter Count of 14,600+ and no problems as of yet. My camera never leaves M-Mode.

EyeofmyPentax · 10-14-2010, 07:55 PM

My K-7 has problems with the front e-dial after only ~1500 shutter count and 5 weeks of use. I took it to CRJ in Duluth GA also (thanks Ed for the tip). I am a little disappointed about Pentax workmenship now. But let's see how the camera does after this. I like the IQ and the functionality of the camera and lenses though.

mcjm78 · 10-15-2010, 12:09 AM

My friend's K7 used to have that issue. Send to service under warranty and the technician said its just a dirty contact issue.

A week is all it takes for his camera to come back as the service center is in Melbourne.

**Eric Seavey** · 11-05-2010, 12:31 PM

OK,
Just had my K-7 serviced to find out that my problem was not fixed and all K-7 cameras cannot take sharp P-TTL shots using fill flash. Now my front e-dial is acting up too and the values jump around when dialing. I guess I am not having much luck with my K-7 and I hate to have the camera in service for another 4 weeks. This is ridiculous.

When purchasing my K10D after being so impressed with my wife's K100D Super I became a die-hard Pentax fan, but now I am getting a bit concerned about Pentax.

The K-5 seems very promising but now I hear about the flash not exposing properly when bounced. I may sell my K-7 and get a K-5 that have the flash problem resolved otherwise, (as much as an Pentax supporter that I am) I will move on to Nikon.

Anyway any others having problems with the e-dial? Is this a common problem? I bought my K-7 at amazon.

Thanks

**Ex Finn.** · 11-05-2010, 03:15 PM

Using one at home and one at work, over 7k shots on each. No problems so far (knock on wood)!. Both from B&H, not that that matters.

Jan67 · 11-05-2010, 04:16 PM

I had exactly the same problem with K-7. It was faulty front e-dial. They replaced it under warranty and it's without problems so far (almost a year).

bmf · 11-11-2010, 04:53 AM

I made the HUGE jump from my trusty Z1P to the K7 - what a let down!

My dial does not work either.

It seems this is really common.

c'mon Pentax

09-14-2010, 10:38 AM	#1
Ed n Georgia Veteran Member Join Date: Dec 2009 Location: Georgia Posts: 940	K7, faulty front e-dial Just shipped my 3 month old K7 off to repair. Been shooting a lot in "M" mode. Sometimes while shooting, the shutter speed would change all by itself. When I would attempt to reset it, each turn of the e-dial would take it somewhere besides where it was supposed to go. ie: 1/250 and turn the dial one click might get 1/6000 or 1/2500 and a subsequent click would take it somewhere else. Anyone else here had this issue with their K7?

11-11-2010, 04:53 AM	#15
bmf Junior Member Join Date: Nov 2010 Posts: 40	Same with My K7 I made the HUGE jump from my trusty Z1P to the K7 - what a let down! My dial does not work either. It seems this is really common. c'mon Pentax

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09-14-2010, 01:21 PM	#2
Soyish Guest	Had the same problem here, but it was the rear e-dial. I recently got back my camera after one week, talk about fast service

09-14-2010, 03:22 PM	#3
deadwolfbones Veteran Member Join Date: Sep 2007 Location: La Crescenta, CA Posts: 7,450	I had a similar problem on mine (simply didn't work sometimes), but I just worked it back and forth a bit and it eventually stopped doing it.

09-14-2010, 04:59 PM	#4
JeffJS Inactive Account Join Date: Aug 2008 Location: Michigan, USA Photos: Gallery \| Albums Posts: 7,484	Originally posted by Ed n Georgia Just shipped my 3 month old K7 off to repair. Been shooting a lot in "M" mode. Sometimes while shooting, the shutter speed would change all by itself. When I would attempt to reset it, each turn of the e-dial would take it somewhere besides where it was supposed to go. ie: 1/250 and turn the dial one click might get 1/6000 or 1/2500 and a subsequent click would take it somewhere else. Anyone else here had this issue with their K7? Someone over on the other forum had the same problem. Apparently with a K7 he got from Amazon. Recently enough to Return it for exchange. He stated that this only happened to him in M mode and the others seemed fine. I cannot say that I have had any such problem. K7 problem: Pentax SLR Talk Forum: Digital Photography Review

09-14-2010, 05:06 PM	#5
PentaxPoke Veteran Member Join Date: Jan 2008 Location: Oklahoma Posts: 1,411	Had the same problem with my K-7. Wrote a thread about it a while ago, (but don't feel like looking it up.) Talked to the Pentax service rep, and they said it was a problem that required me to send the camera back and have the dial electronics replaced. One more in my long list of modern Pentax QC problems unfortunately.

09-14-2010, 08:02 PM	#6
jeffshaddix Site Supporter Join Date: Jun 2010 Location: Colorado Posts: 1,473	My K-7's front e-dial wigged out after only a couple of weeks. If I turned the dial to the left it would act like I turned it to the right, and if I turned it to the right it would act like I turned it to the right 1-4 times. Unfortunately I had a trip to Australia/New Zealand a couple weeks after I noticed, so I had to live with it for a month before I could get back and ship it in for repair. Go Av mode! My camera got to the Arizona facility on Monday, so we'll see how long it takes to repair. Sad thing is the camera I sent in was my third copy; I had to send the previous two back to B&H for other defects. They should really move the assembly of their products back to Japan! :ugh:

09-15-2010, 05:52 AM	#7
tomwil Site Supporter Join Date: May 2009 Location: Maryland USA Posts: 778	Originally posted by jeffshaddix They should really move the assembly of their products back to Japan! :ugh: And then everyone would be complaining when Pentax has to increase prices to account for the higher Japanese wage.

09-15-2010, 01:44 PM	#8
Ed n Georgia Veteran Member Join Date: Dec 2009 Location: Georgia Posts: 940 Original Poster	I sent mine to CRJ repair co. in Duluth, GA (Atlanta). I'll report back on their turn around time.

09-15-2010, 02:47 PM	#9
r0ckstarr Veteran Member Join Date: Sep 2009 Location: Texas Photos: Gallery Posts: 3,507	Shutter Count of 14,600+ and no problems as of yet. My camera never leaves M-Mode.

10-14-2010, 07:55 PM	#10
EyeofmyPentax New Member Join Date: Oct 2010 Location: Lilburn, Georgia Photos: Gallery Posts: 6	My K-7 has problems with the front e-dial after only ~1500 shutter count and 5 weeks of use. I took it to CRJ in Duluth GA also (thanks Ed for the tip). I am a little disappointed about Pentax workmenship now. But let's see how the camera does after this. I like the IQ and the functionality of the camera and lenses though.

10-15-2010, 12:09 AM	#11
mcjm78 Senior Member Join Date: Aug 2007 Location: Perth, Australia Posts: 268	My friend's K7 used to have that issue. Send to service under warranty and the technician said its just a dirty contact issue. A week is all it takes for his camera to come back as the service center is in Melbourne.

11-05-2010, 12:31 PM	#12
Eric Seavey Site Supporter Join Date: Feb 2008 Location: Irvine, CA Photos: Gallery \| Albums Posts: 307	OK, Just had my K-7 serviced to find out that my problem was not fixed and all K-7 cameras cannot take sharp P-TTL shots using fill flash. Now my front e-dial is acting up too and the values jump around when dialing. I guess I am not having much luck with my K-7 and I hate to have the camera in service for another 4 weeks. This is ridiculous. When purchasing my K10D after being so impressed with my wife's K100D Super I became a die-hard Pentax fan, but now I am getting a bit concerned about Pentax. The K-5 seems very promising but now I hear about the flash not exposing properly when bounced. I may sell my K-7 and get a K-5 that have the flash problem resolved otherwise, (as much as an Pentax supporter that I am) I will move on to Nikon. Anyway any others having problems with the e-dial? Is this a common problem? I bought my K-7 at amazon. Thanks

11-05-2010, 03:15 PM	#13
Ex Finn. Site Supporter Join Date: Nov 2007 Location: Southern Maryland. Espoo. Kouvola. Photos: Gallery \| Albums Posts: 7,975	Using one at home and one at work, over 7k shots on each. No problems so far (knock on wood)!. Both from B&H, not that that matters.

11-05-2010, 04:16 PM	#14
Jan67 Forum Member Join Date: Oct 2010 Location: Prague Photos: Gallery \| Albums Posts: 84	I had exactly the same problem with K-7. It was faulty front e-dial. They replaced it under warranty and it's without problems so far (almost a year).