Originally posted by aleonx3 Agree with Jim, shipping to the repair depot is not covered by warranty. I am also not sure if this BF/FF is a warranty issue either. I generally find Pentax service in Canada to be pretty good (and I use them a lot) and reasonable. I usually drop it off to them and they UPS/Puralator back to me and no hazzle at all.
I don't agree. You're correct that it's not a warranty issue - they've told me as much over the phone. However, considering it's an advertised feature that I've considered when paying for the product it's either false advertising or a defect. Defects should be covered under warranty.
If they are concerned with accruing too much cost in offering this service under the warranty umbrella, frankly, they should have taken more care before sending any particular item to the market.