Registering Extended Warranty

ToGo · 03-24-2011, 07:08 PM

I got the extended warranty for my KR and went to the pentax site to register, but the directions for registration don't seem clear to me.

By registering the camera and having the paperwork do I automatically activate the extended warranty, or is there an other step I need to take?

Also for anyone who had submitted their warranty info, do you get a e-mail confirmation? I filled out the form, but never got a response that it was received by pentax. I would hate to need repairs and find out it wasn't valid.

Tom S. · 03-25-2011, 09:45 AM

The extended warranty says to register it online, but when you go online, there's no place to register it at. I used the chat option and was told that you no longer need to register the extended warranty as long as the camera itself was registered.

fccwpe · 03-25-2011, 11:54 AM

Originally posted by Tom S.

The extended warranty says to register it online, but when you go online, there's no place to register it at. I used the chat option and was told that you no longer need to register the extended warranty as long as the camera itself was registered.

They told me the same thing.

ToGo · 03-25-2011, 03:58 PM

I wound up calling the phone number and the rep told me the I didn't need to register, just hold on to the paperwork in case of a problem. Thanks for the replies.

**interested_observer** · 03-27-2011, 09:09 PM

I upgraded to the K20D just about 2 years ago. Pentax was in the process of closing out the model and offered the extended warranty with it. I too ran into the same registration problem. About 6 months ago, I was having some high noise problems with the camera and sent it in for repair. All that was required was a photo copy of the warranty card along with a copy of the receipt. So, keep all of these items together, if they ever are needed. One benefit of the warranty is a free cleaning prior to its expiration (1 year base warranty + 2 years extended = 3 years).

loco · 03-31-2011, 01:48 PM

Regarding the free cleaning you get with the extended warranty ... do you send the camera back to Pentax for this, or how does this process work? Has anyone here taken advantage of this?

It seems like a great thing to do, but I hate being without the camera for a month or however long it might take.

Thanks!

03-24-2011, 07:08 PM	#1
ToGo Inactive Account Join Date: Jan 2011 Location: NYC Photos: Albums Posts: 56	Registering Extended Warranty I got the extended warranty for my KR and went to the pentax site to register, but the directions for registration don't seem clear to me. By registering the camera and having the paperwork do I automatically activate the extended warranty, or is there an other step I need to take? Also for anyone who had submitted their warranty info, do you get a e-mail confirmation? I filled out the form, but never got a response that it was received by pentax. I would hate to need repairs and find out it wasn't valid.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
buying the extended warranty...	chukers	Pentax K-r	8	03-12-2011 03:08 PM
Free extended warranty on K-5?	tram57	Pentax K-5 & K-5 II	4	02-28-2011 12:44 AM
K-7 and Pentax Extended Warranty	SOldBear	Pentax News and Rumors	27	01-14-2011 10:54 AM
Pentax 2-yr extended warranty	SOldBear	Pentax DSLR Discussion	18	12-16-2009 06:15 PM
Extended warranty	Zydeco Man	Troubleshooting and Beginner Help	3	10-15-2009 11:35 AM

03-25-2011, 09:45 AM	#2
Tom S. Veteran Member Join Date: May 2008 Location: S.E. Michigan Photos: Albums Posts: 4,317	The extended warranty says to register it online, but when you go online, there's no place to register it at. I used the chat option and was told that you no longer need to register the extended warranty as long as the camera itself was registered.

03-25-2011, 11:54 AM	#3
fccwpe Veteran Member Join Date: Mar 2009 Location: Perris, CA Photos: Gallery Posts: 380	Originally posted by Tom S. The extended warranty says to register it online, but when you go online, there's no place to register it at. I used the chat option and was told that you no longer need to register the extended warranty as long as the camera itself was registered. They told me the same thing.

03-25-2011, 03:58 PM	#4
ToGo Inactive Account Join Date: Jan 2011 Location: NYC Photos: Albums Posts: 56 Original Poster	I wound up calling the phone number and the rep told me the I didn't need to register, just hold on to the paperwork in case of a problem. Thanks for the replies.

03-27-2011, 09:09 PM	#5
interested_observer Loyal Site Supporter Join Date: Jun 2009 Location: Tumbleweed, Arizona Photos: Gallery \| Albums Posts: 5,707	I upgraded to the K20D just about 2 years ago. Pentax was in the process of closing out the model and offered the extended warranty with it. I too ran into the same registration problem. About 6 months ago, I was having some high noise problems with the camera and sent it in for repair. All that was required was a photo copy of the warranty card along with a copy of the receipt. So, keep all of these items together, if they ever are needed. One benefit of the warranty is a free cleaning prior to its expiration (1 year base warranty + 2 years extended = 3 years).

03-31-2011, 01:48 PM	#6
loco Veteran Member Join Date: Mar 2011 Location: Virginia Photos: Gallery \| Albums Posts: 2,846	Regarding the free cleaning you get with the extended warranty ... do you send the camera back to Pentax for this, or how does this process work? Has anyone here taken advantage of this? It seems like a great thing to do, but I hate being without the camera for a month or however long it might take. Thanks!