Sandisk warranty experience

LFLee · 04-14-2011, 07:45 AM

Wanted to share my experience of Sandisk 'life time warranty' claim.

One of my 8GB Sandisk Extreme III card failed to read, write, or even format. It happen after it was use in my Canon A590 p&S (after my friend use it, I have no idea what he did to make the card unusable). I fill out the warranty claim and to be honest, the automated generate replies are really annoying. It basically sent you all the links to diagnose the problem, which I already did. I reply saying all the steps I took to verify it is not usable anymore. Someone reply with more steps and same instructions, very annoying and make you think if they even read the email you wrote.

Anyway, after some time they send me a email asking me to fill out a survey for my 'warranty claim' experience with Sandisk. I did that survey and tell them how annoying with their automated and 'human' replies for warranty claim. Couple days later someone call me and I tell him the whole experience again. The person immediately sent a return envelop to have me ship the SDHC back, couple days later I receive a new replacement 8GB Extreme III card from Sandisk.

Although the overall process is a bit tedious, I am glad Sandisk stand by its 'life time warranty' claim, which my Sandisk having problem after 2 yrs of usage (I bought 8 Extreme III cards). I am about to look into other brand but after receiving my replacement card, I will continue to buy Sandisk in the future!

Even though it can be expensive, but if it is 'life time warranty', I think it is worth it! I am looking to get one of those 45mb/sec card!

Lee

JeffJS · 04-14-2011, 11:04 AM

Good to know. The 30Mb/sec class 10 I bought cost a lot of money. It would suck to have it die with no recourse.

mtansley · 04-15-2011, 06:38 AM

Not wishing to hijack your thread but I had a good experience with replacing a 'Coredata' memory card last year.

They are a not too well known brand (at least by me!) and one of my 4gb ones failed AFTER I'd downloaded my latest images. I'd had it for several years and it had a lifetime warranty.

It got sent back after filling out the forms & sending a photo of the front & back of the card and within about 2 weeks it had been replaced. Quite good service. It did get delayed because the person handling the claim was on vacation for a week but they did apologize for that.

It wasn't a real problem for me because I have 4 cards for various sizes to use between my Pentax & Nikon & I rotate them after downloading the images after several sessions.

For any Canadians reading this, Coredata has a Canadian branch which I dealt with.

Michael

Hypocorism · 04-15-2011, 07:45 AM

Originally posted by LFLee

Even though it can be expensive, but if it is 'life time warranty', I think it is worth it! I am looking to get one of those 45mb/sec card!

Not worth it to me after applying Moore's Law.

"Lifetime" in digital-tech timespan, ROFL! Don't forget to store them away with all those "still good" 32MB cards, 4MB DIMMs, 500MB HDs, ...

.R.

LFLee · 04-15-2011, 08:48 AM

Originally posted by Hypocorism

Not worth it to me after applying Moore's Law.

"Lifetime" in digital-tech timespan, ROFL! Don't forget to store them away with all those "still good" 32MB cards, 4MB DIMMs, 500MB HDs, ...

.R.

Good point!

But I can't imagine we will have to handle a 100MB per pic in the future... Now, a 8GB card is pretty good storage size (too big you will lose too many pictures if card fail) & price point. Well... for sure that >100MB per pic day will come and 32GB will become the standard size. And 8GB card will be use for ..... in the drawer.

Lee

UnknownVT · 04-15-2011, 09:24 AM

Not wishing to be negative -
but this just goes to show that even highly reputable, oft recommended and expensive SD/HC cards can fail -
SanDisk Extreme are not immune to failures.

As to lifetime warranty there are other makers that also claim that -
Wintec, Transcend, A-Data, and Kingston
(? last 2 seems to vary with size? check individual card before any purchase) -
to name a few that have SDHC class 10 cards.

LFLee · 04-20-2011, 12:51 PM

Originally posted by UnknownVT

Not wishing to be negative -
but this just goes to show that even highly reputable, oft recommended and expensive SD/HC cards can fail -
SanDisk Extreme are not immune to failures....

To be fair, the card is use by my colleague -- I am really not sure what he did. He really know nothing abt camera stuff (he didn't even ask me when he use my canon A590IS that sit on my desk).

In my own hand, I haven't have a Sandisk fail on me (finger crossed!

)

But I do agree with you!

Lee

04-14-2011, 07:45 AM	#1
LFLee Veteran Member Join Date: Aug 2009 Location: Southern California Photos: Gallery \| Albums Posts: 2,292	Sandisk warranty experience Wanted to share my experience of Sandisk 'life time warranty' claim. One of my 8GB Sandisk Extreme III card failed to read, write, or even format. It happen after it was use in my Canon A590 p&S (after my friend use it, I have no idea what he did to make the card unusable). I fill out the warranty claim and to be honest, the automated generate replies are really annoying. It basically sent you all the links to diagnose the problem, which I already did. I reply saying all the steps I took to verify it is not usable anymore. Someone reply with more steps and same instructions, very annoying and make you think if they even read the email you wrote. Anyway, after some time they send me a email asking me to fill out a survey for my 'warranty claim' experience with Sandisk. I did that survey and tell them how annoying with their automated and 'human' replies for warranty claim. Couple days later someone call me and I tell him the whole experience again. The person immediately sent a return envelop to have me ship the SDHC back, couple days later I receive a new replacement 8GB Extreme III card from Sandisk. Although the overall process is a bit tedious, I am glad Sandisk stand by its 'life time warranty' claim, which my Sandisk having problem after 2 yrs of usage (I bought 8 Extreme III cards). I am about to look into other brand but after receiving my replacement card, I will continue to buy Sandisk in the future! Even though it can be expensive, but if it is 'life time warranty', I think it is worth it! I am looking to get one of those 45mb/sec card! Lee

04-15-2011, 06:38 AM	#3
mtansley Veteran Member Join Date: Oct 2008 Location: Ajax, Ontario, Canada Photos: Gallery Posts: 1,139	CoreData also has good warranty replacement Not wishing to hijack your thread but I had a good experience with replacing a 'Coredata' memory card last year. They are a not too well known brand (at least by me!) and one of my 4gb ones failed AFTER I'd downloaded my latest images. I'd had it for several years and it had a lifetime warranty. It got sent back after filling out the forms & sending a photo of the front & back of the card and within about 2 weeks it had been replaced. Quite good service. It did get delayed because the person handling the claim was on vacation for a week but they did apologize for that. It wasn't a real problem for me because I have 4 cards for various sizes to use between my Pentax & Nikon & I rotate them after downloading the images after several sessions. For any Canadians reading this, Coredata has a Canadian branch which I dealt with. Michael

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04-14-2011, 11:04 AM	#2
JeffJS Inactive Account Join Date: Aug 2008 Location: Michigan, USA Photos: Gallery \| Albums Posts: 7,484	Good to know. The 30Mb/sec class 10 I bought cost a lot of money. It would suck to have it die with no recourse.

04-15-2011, 07:45 AM	#4
Hypocorism Veteran Member Join Date: Sep 2010 Location: Melbourne .au Posts: 623	Originally posted by LFLee Even though it can be expensive, but if it is 'life time warranty', I think it is worth it! I am looking to get one of those 45mb/sec card! Not worth it to me after applying Moore's Law. "Lifetime" in digital-tech timespan, ROFL! Don't forget to store them away with all those "still good" 32MB cards, 4MB DIMMs, 500MB HDs, ... .R.

04-15-2011, 08:48 AM	#5
LFLee Veteran Member Join Date: Aug 2009 Location: Southern California Photos: Gallery \| Albums Posts: 2,292 Original Poster	Originally posted by Hypocorism Not worth it to me after applying Moore's Law. "Lifetime" in digital-tech timespan, ROFL! Don't forget to store them away with all those "still good" 32MB cards, 4MB DIMMs, 500MB HDs, ... .R. Good point! But I can't imagine we will have to handle a 100MB per pic in the future... Now, a 8GB card is pretty good storage size (too big you will lose too many pictures if card fail) & price point. Well... for sure that >100MB per pic day will come and 32GB will become the standard size. And 8GB card will be use for ..... in the drawer. Lee

04-15-2011, 09:24 AM	#6
UnknownVT Veteran Member Join Date: Sep 2007 Location: USA Posts: 1,812	Not wishing to be negative - but this just goes to show that even highly reputable, oft recommended and expensive SD/HC cards can fail - SanDisk Extreme are not immune to failures. As to lifetime warranty there are other makers that also claim that - Wintec, Transcend, A-Data, and Kingston (? last 2 seems to vary with size? check individual card before any purchase) - to name a few that have SDHC class 10 cards.

04-20-2011, 12:51 PM	#7
LFLee Veteran Member Join Date: Aug 2009 Location: Southern California Photos: Gallery \| Albums Posts: 2,292 Original Poster	Originally posted by UnknownVT Not wishing to be negative - but this just goes to show that even highly reputable, oft recommended and expensive SD/HC cards can fail - SanDisk Extreme are not immune to failures.... To be fair, the card is use by my colleague -- I am really not sure what he did. He really know nothing abt camera stuff (he didn't even ask me when he use my canon A590IS that sit on my desk). In my own hand, I haven't have a Sandisk fail on me (finger crossed! ) But I do agree with you! Lee