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11-21-2007, 01:59 PM   #1
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Dropped my K-10

Has anyone dealt with Ritz/Inkleys for a extended service plan?

I dropped my K-10 and the bottom cracked and the side has a small dent in it. Camera will still take pictures.

My question would be are they very good about replacing the camera? or are they very cheap and will try to just fix it?

The plan I bought was a no fault, doesnt matter whose fault it was or what happend.

I have always bought it and never used it on any of my last 4 cameras.

11-21-2007, 08:54 PM   #2
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Most manufacturers will fix something - not just "try" to. It is not the "cheap way out". It is sound business sense.

You've got the policy I'm assuming- what does it say?
11-21-2007, 10:43 PM   #3
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You should look at your policy and see what it says about dropping/damaging the camera. You damaging your camera (which usually falls under an accidental damage rider, is a very different situation than, let's say having the shutter stop working on you.
11-21-2007, 10:56 PM   #4
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Actually, I bought a warranty from ritz for a lens and I dropped it, cracked the lens and they replaced it for free...I believe your in good shape

11-21-2007, 11:00 PM   #5
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QuoteOriginally posted by SpecialK Quote
Most manufacturers will fix something - not just "try" to. It is not the "cheap way out". It is sound business sense.

You've got the policy I'm assuming- what does it say?
That may be true for this camera, but I remember I had a HP calculator that was having trouble, they didn't even bother looking at it, just gave me a new one, they said it wsn't worth opening up!
11-22-2007, 04:15 AM   #6
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Yup, i had a conversation with a local canon dealer and he confirmed its much cheaper (for them) to give you a new camera than it is to fix it. It certainly pays to get extended warranty on your new cameras.
11-22-2007, 07:12 PM   #7
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Well I know I bought the Warranty that does not matter how or what damaged it.

I was wondering if anyody has dealt with Ritz/Inkleys on a warranty like this before.

Are they good to deal with on a waranty of this sort?
11-22-2007, 09:34 PM   #8
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QuoteOriginally posted by Cvrn Quote
Well I know I bought the Warranty that does not matter how or what damaged it.
I admire the brave business that sells this type of policy.

What if after 30,000 clicks one knows the camera is a little tired, plus they give out a new (possibly current model) camera rather than trying to repair, it'd be so convenient for an "accident" to happen wouldn't it?


Last edited by Kguru; 11-23-2007 at 10:05 AM. Reason: To avoid misunderstanding
11-23-2007, 09:22 AM   #9
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QuoteOriginally posted by Kguru Quote
I admire the brave business that sells you this type of policy.

What if after 30,000 clicks you know the camera is a little tired, plus they give you a new (possibly current model) one rather than trying to repair, it'd be so convenient for an "accident" to happen wouldn't it?
One would hope that personal honesty and integrity would prevent this. Not finger pointing, just commenting. Thanks.
11-23-2007, 10:10 AM   #10
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QuoteOriginally posted by cardinal43 Quote
One would hope that personal honesty and integrity would prevent this. Not finger pointing, just commenting. Thanks.
I have edited my previous post to avoid misunderstanding as well.
I quoted Cvrn just to reference the generous warranty policy, not implying Cvrn abused it.
11-23-2007, 11:25 AM   #11
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having worked at Inkleys I can say that they will always honor the ESP (as long as it hasn't expired) no matter the cause. I have seen and heard some pretty interesting broken cameras and the accompanying stories. However, the decision to repair or replace is _usually_ made at the repair center, not the store level. You can expedite the process by bringing in your copy of the ESP form- that way they won't have to do a search through the archives at the corporate level. I can't really imagine how they would fix a cracked casing, so I would imagine they would repair it, but that's just my guess.

PS: cvrn you've got a PM
11-25-2007, 02:57 AM   #12
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Heh on a weather sealed body the only way to fix a breached case is to strip it down, remove all the seals, replace it with a new case then try and replace the glue on all 72 seals without comprising any. I would think your due for a new camera body shortly either way.
11-26-2007, 11:35 AM   #13
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Thanks for the replies all.

I will let you all know how it turns out.
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