I keep destroying gear. Once when they didn't fix my flash to my satisfaction they sold me a replacement dirt cheap. I have always had excellent service from them.
The story i should tell is I needed to phone CR kennedy and canon. I rang CR Kennedy spoke to a tech, solved my problem and was off the phone in 90 seconds. After 10 weeks of trying to communicate with a human being at canon, someone on my bird photography blog gave me an email address. I had a G10 and G11 with scratched lenses due to a canon poor design. In the end and after many months I ended paying to get the G11 repaired. As it was canon has a solution to keeping dirt from getting under the lens cover. I had to tell the Australian canon people about it.
Chalk and cheese - give me CR Kennedy any day. Walk in drop off and pick up and talk to someone who is intelligent.
By the way I was about the first person with a K5 in Aus. I brought my camera in the first day thinking the filter covering the sensor was scratched. their techs looked at it and diagnosed the stain> they didn't have stock to replace it, but promised me a new camera as soon as stock came in. (first sensor stain picked up in Aus and well before it hit the news hit the blogs)
Last edited by Bob from Aus; 10-18-2012 at 04:44 AM.