Originally posted by Transit You guys on that side of the ditch are so lucky having a professional outfit like CRK as importer.
I wouldn't take a toaster to the NZ clowns...
Lol nice way to put it.
OK so I FINALLY got my camera back, but in summary they need to work on their customer service a bit. Here is a documentation of the experience for anyone interested.
- 12-Oct-2012 Dropped off Pentax K-7, FA 77 and FA 31 for clean service and focus adjustments was told it should be about 10 working days.. So about the 25-Oct-2012. I told them my partner was going overseas on 9-Nov-2012 and I was hoping to send this body with her since it has a higher shutter count and has all the screen protectors etc, and they say yep no worries it will be done well before that.
- 29-Oct-2012 @ 10:30am Get a call from CR Kennedy saying your camera and Len's are ready for pickup, I told them I would be in the next day to grab it.
- 30-Oct-2012 @ 4:30pm Show up to their service center about a half hour away (an hour in traffic). Get the response that it wasn't ready as they realised there were 2 lenses with it. Which they even said they realised the day before, after calling me, that this was the case. Yet no phone call telling me not to come. I was then told it would be ready the following Tuesday 06-Nov-2012.
- No calls by the 8-Nov-2012 so I gave them a ring to see whats happening, and the guy on the other end says he'll go check with the service department and call me back. No Call.
- 9-Nov-2012 @ 2:30pm Still no call so I ring them back, get a different guy he says it was ready yesterday.
So needless to say, they got the camera back to me by the 9-Nov but my partner had already packed her stuff in the car and we were on our way to the airport when I got it.
The workmanship: seems to be excellent, the body is clean and the lenses focus dead-on from my quick tests.
The Cost: $80 AUD + 10% GST = $88.00 So in my opinion that is a reasonable price so the quality of work they did, but they do need to work on their customer service.
Would I go back? Yep, but if I was in a rush I might reconsider.