Originally posted by LyleC Hi. This is a request for information about service.
Hi! Welcome to the Pentax Forums.
This thread is a couple of month old and you may not get much response. I will do my best to answer your questions.
From your description, it sounds like you had a third-party extended warranty. Ricoh/Pentax would not have referred you to Precision Camera in June. The contract at that time was with CRIS in Chandler, Arizona. A summary:
- Pentax has not had its own U.S. repair facility for several years
- Up until sometime in August, the contracted Ricoh/Pentax repair facility was CRIS in Arizona
- In August, CRIS lost the contract to Precision Camera in Connecticut
- Precision Camera is now the designated Ricoh/Pentax repair facility
- All work in progress on Pentax cameras was apparently shifted to Precision Camera shortly after the contract change with instrumentation and all unfinished work (cameras) being sent to Connecticut (!)
I know, this is sounding highly irregular at this point. It appears that you originally sent your camera to Precision who then sent it to CRIS. Why it has taken so long is anybody's guess. Where your camera is located is also a matter of conjecture. It sounds like somebody at Precision Camera does not know anything. You may want to contact the consumer protection branch at the Connecticutt Attorney General and CC the message to your contact person at Precision Camera. Do everything in writing, not telephone and reference your original service order number in all correspondence.
Good luck.
Steve