Pentax Warranty Repair

George Lama · 04-13-2008, 07:06 AM

I had to send in my K10d for a checkup under warranty (other than ff/bf issues, the camera would sometimes switch to cleaning mode - mirror up - while shooting).

Everything looks good so far, except for some dust that came back on the sensor and the viewfinder. I took some nature shots yesterday and worked them over in LR. Getting ready to upload them, I looked over the EXIF info and was surprised to see K10D V 1.00.

I thought it was a mistake so I checked the camera, and there it was, firmware version 1.00.

Not that it's a big deal, but are they not putting on the latest firmware anymore? Or are they hinting at me fixing my own ff/bf issues using the old firmware's service menu?

Gadget_Guy · 04-13-2008, 07:49 AM

How sure are you that you got your original body back?

D.

Fireball · 04-13-2008, 01:38 PM

When I sent in my K10d for service, they re-flashed the firmware to 1.00.

George Lama · 04-13-2008, 05:38 PM

Originally posted by Gadget_Guy

How sure are you that you got your original body back?

D.

a) They didn't indicate a new body was sent out
b) Same serial #
c) Same "finger wear" in a couple of spots :-D

christinelandon · 04-14-2008, 01:41 AM

Wow! What a weird service practice...you'd think the Pentax warranty shop would regard the "bug fixes" and "upgrades" in the latest firmware as the current baseline for proper camera operation. It makes me think that it might not be a bad idea to download and archive the entire set of K10D firmware upgrades while they can still be found on the Web, so as to be sure that I can have my camera set with my choice, not the shop's, in years to come.

Old Timer 56 · 04-14-2008, 07:53 AM

Originally posted by Fireball

When I sent in my K10d for service, they re-flashed the firmware to 1.00.

That's very interesting. When I sent my first K10D body to Pentax in Colorado, they fixed the autofocus problem (it had ceased to work at all) but the firmware remained at 1.2, which is what I had updated it to. When I sent my second body in for backfocus problem (also to Colorado), it came back with the firmware updated to 1.3. Go figure.

Richard

Fireball · 04-14-2008, 12:33 PM

I sent mine to Pentax Canada. As you know, we Canadians are the oddball of the bunch

04-13-2008, 07:06 AM	#1
George Lama Veteran Member Join Date: Jun 2007 Location: Buffalo/Rochester, NY Photos: Albums Posts: 1,133	Pentax Warranty Repair I had to send in my K10d for a checkup under warranty (other than ff/bf issues, the camera would sometimes switch to cleaning mode - mirror up - while shooting). Everything looks good so far, except for some dust that came back on the sensor and the viewfinder. I took some nature shots yesterday and worked them over in LR. Getting ready to upload them, I looked over the EXIF info and was surprised to see K10D V 1.00. I thought it was a mistake so I checked the camera, and there it was, firmware version 1.00. Not that it's a big deal, but are they not putting on the latest firmware anymore? Or are they hinting at me fixing my own ff/bf issues using the old firmware's service menu?

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04-13-2008, 07:49 AM	#2
Gadget_Guy Inactive Account Join Date: Mar 2008 Location: Burlington, Ontario Photos: Gallery Posts: 374	How sure are you that you got your original body back? D.

04-13-2008, 01:38 PM	#3
Fireball Senior Member Join Date: Jun 2007 Location: Alberta, Canada Posts: 102	When I sent in my K10d for service, they re-flashed the firmware to 1.00.

04-13-2008, 05:38 PM	#4
George Lama Veteran Member Join Date: Jun 2007 Location: Buffalo/Rochester, NY Photos: Albums Posts: 1,133 Original Poster	Originally posted by Gadget_Guy How sure are you that you got your original body back? D. a) They didn't indicate a new body was sent out b) Same serial # c) Same "finger wear" in a couple of spots :-D

04-14-2008, 01:41 AM	#5
christinelandon Veteran Member Join Date: Jan 2008 Location: Seattle, Washington, USA Photos: Gallery Posts: 812	Wow! What a weird service practice...you'd think the Pentax warranty shop would regard the "bug fixes" and "upgrades" in the latest firmware as the current baseline for proper camera operation. It makes me think that it might not be a bad idea to download and archive the entire set of K10D firmware upgrades while they can still be found on the Web, so as to be sure that I can have my camera set with my choice, not the shop's, in years to come.

04-14-2008, 07:53 AM	#6
Old Timer 56 Senior Member Join Date: Mar 2007 Location: New York Posts: 168	Originally posted by Fireball When I sent in my K10d for service, they re-flashed the firmware to 1.00. That's very interesting. When I sent my first K10D body to Pentax in Colorado, they fixed the autofocus problem (it had ceased to work at all) but the firmware remained at 1.2, which is what I had updated it to. When I sent my second body in for backfocus problem (also to Colorado), it came back with the firmware updated to 1.3. Go figure. Richard

04-14-2008, 12:33 PM	#7
Fireball Senior Member Join Date: Jun 2007 Location: Alberta, Canada Posts: 102	I sent mine to Pentax Canada. As you know, we Canadians are the oddball of the bunch