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05-07-2014, 05:46 AM   #1
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Pentax Warranty Validity

I purchased a K5 II from Emmy Photo based on great reviews posted on the Amazon site and some postings on this forum. The transaction went fine. The camera appears to be new condition and the shutter count is zero.

When I opened the package, I was surprised to find that there was no warranty card. I have since learned that Pentax does not include a warranty card. To be eligible for warranty service, you need a valid receipt.

I contacted customer service by phone to verify the serial number. The response was vague. In summary, Pentax does not maintain a serial number data base. In order for the warranty to be valid, the product must be purchased from an authorized reseller. The list of sellers on the Pentax website is not complete. The product I purchased may or may not be covered.

Emmy Photo claims to be an authorized reseller. I submitted three written request to Pentax customer service to verify the warranty and heard nothing back.

Has anyone verified that Emmy Photo is an authorized reseller? Has anyone received warranty service after purchasing from Emmy Photo?

Thanks in advance.

Steve

05-07-2014, 07:09 AM   #2
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I wouldn't worry too much. The worldwide warranty is 1 year, so you have one. Some countries have more, like Canada, and they like to know where it came from, but still cover it for a year in any case.
05-07-2014, 07:36 AM   #3
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Doesn't matter all you need to send with any warranty repair work is a copy of your purchase receipt showing the date purchased and it as a new camera from Amazon or any US retailer/reseller, and the warranty work would be honored.

Please ship the following items along with your product:

A copy of your dated proof of purchase (sales receipt, charge slip, etc.). This is required for all warranty repairs,
05-07-2014, 08:08 AM   #4
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QuoteOriginally posted by Oldbayrunner Quote
Doesn't matter all you need to send with any warranty repair work is a copy of your purchase receipt showing the date purchased and it as a new camera from Amazon or any US retailer/reseller, and the warranty work would be honored.

Please ship the following items along with your product:

A copy of your dated proof of purchase (sales receipt, charge slip, etc.). This is required for all warranty repairs,
The receipt is from Amazon. but it calls out Emmy Photo as the seller. They are in Stratford, ON.

05-07-2014, 09:34 AM   #5
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That may mean you have a two year warranty if they purchase through Pentax Canada.
05-08-2014, 07:34 PM   #6
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No need to call Pentax or anyone. You have a receipt from Amazon and that is all you need. But to be more specific, I had a K-5 that I bought from Emmy Photo which needed warranty service. I just sent it to CRIS with a copy of the receipt and all was good.
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