This is a message pulled from the Singapore Clubsnap forum.
I hope they do not mind me doing so.
bLuRbEnG of their Pentax sub-forum has given a very useful advice to those who bought gears from US retailers. Bear in mind that the retailers do not deal with International Warranty. Need to wait for the gear to arrive in Singapore. Then send the proof of purchase (copy of receipt) and Serial numbers of the gear to Pentax USA. They will verify your application. If approved, an International Warranty Card will be physically sent to your address.
As I understand it, your Pentax local service center will recognize the IW card. It will service your gear within the 12-month warranty period and then settle the service charge with Pentax USA.
Originally posted by bLuRbEnG For the benefit of those getting their Pentax from USA.
I have dug out the old email from Pentax USA about how to get International Warranty.
If you need further information, you may like to send an email webform to Pentax USA.
email webform
Cheers...
Dear Sir/Madam,
Thank you for contacting Pentax.
To apply for International Warranty please provide the following information:
· Dated proof of purchase which includes your name, address, and phone number
· Model name
· 7-digit Serial Number from the bottom of the camera
You may FAX this information to: Joe Virgil at: 303-728-0145
You may also mail this information to him at:
Pentax Imaging Company
600 12th Street
Suite 300
Golden, CO 80401
Attn: Joe Virgil
or e-mail (with attachment) to: joe.virgil@pentax.com
However, International Warranty applies to the first year of ownership, only, and may not be extended or renewed.
If you are in need of further assistance, please respond to this email or call our technical support center at 800-877-0155.
Sincerely,
Jensy Carranza
Pentax Imaging Technical Support I tried the above and got IW Cards for 2 bodies and 1 lens all bought from US retailers (B&H and Beach Camera). Touch wood - no need of any servicing yet!
To speed up the process, I did not use snail mail or fax. I applied by email and attached a scanned copy of the receipt as a proof of sale date. However, Pentax USA will only send IW cards by snail mail. Incidentally, the 12 month warranty period starts from the date of purchase (shown on the receipt). There is no grace period of allowing a few days for order processing and freight delivery.
Hope this helps.