Good Guy Camera Shop

Giklab · 12-02-2014, 03:44 AM

A while back (invoice says September 12th) I sent my K-5 II in (SR was busted, tl; dr later, but it had to be sent to France). I emailed our shop/service centre two weeks ago and was told I'd be informed when anything came up. Having NOT been informed, I called them yesterday. When I told them the service number, the reaction was priceless: the call lady was literally shocked. She didn't even let me finish talking and went to check it out

Fast forward to now, I called again and got told I'll be getting a new camera once they decided what to do, since the K-5 II is unavailable. BOOYAH

tvdtvdtvd · 12-02-2014, 06:20 AM

Congratulations? Did they say what the replacement would be?

I've had that scenario happen just once in my life. In 2000 I bought a HP 618, my very first digital
camera. Damn pricey at the time; I think I paid around $500 for it. Within months it began to develop
extreme pixel noise which progressively, rapidly got worse. I called in to have it serviced only to be
told the model was discontinued and I would be receiving a replacement model. Great!, except the
replacement I received was the HP 812, an inferior camera in every respect except one, it had more
megapixels. I haggled with HP support for months trying to convince them that the 618 was a far
superior camera despite the difference in megapixels. In the end they offered a free charger stand
for the 812 and would go no further to compensate. In return, I've never purchased another HP
product.

Hope you have better luck and a K-5IIs or K-3 on the way.

stevebrot · 12-02-2014, 07:57 AM

Originally posted by Giklab

I called again and got told I'll be getting a new camera once they decided what to do, since the K-5 II is unavailable. BOOYAH

Originally posted by tvdtvdtvd

Congratulations? Did they say what the replacement would be?

Let's hope it is a K-5IIs or a K-3. OTOH, the K-S1 has more megapixels...No, let's not go there

Steve

Giklab · 12-02-2014, 09:22 AM

They didn't say anything today, only that they needed to hear back from the service centre. Apparently, they are not very communicative, even in the rare case when the one English-speaking guy is available. IMO the order of things I'm likely to get:
-Finally repaired K-5 II
-New K-5 II from somewhere else
-K-5 IIs
K-50 + X
-K-3

-Money back

I'll update. Hopefully they'll get a move on. I mean, come on, it's been almost three months.
They have given me a loaner K-7 though. Everybody's been surprisingly friendly. This just might be because I haven't given them trouble over the max-45-day service period...

Ellen_P · 12-10-2014, 02:47 AM

The information is useful for me.

Thanks

Ellen

Giklab · 01-15-2015, 01:23 PM

Good Guy Camera Shop, The Sequel

I picked up my repaired and functional (phew!) K-5 II this Monday. Ironically, it was Monday, January 12th, precisely 4 months after the camera had been handed in. I won't go into detail, but around Christmas, I was informed that since the whole thing was taking so long, and they "promised" to get the camera fixed under warranty, the shop decided to pay the 460€ repair bill themselves.
gg Foto Beseničar. Guess who's just earned a return customer.

Be warned: Do not count on the EU warranty to cover your camera! The shop staff escalated the matter to the Pentax European Principal (?) and they confirmed the decision made by the European Service Centre.

12-02-2014, 03:44 AM	#1
Giklab Veteran Member Join Date: Jan 2012 Location: Slovenia Photos: Gallery Posts: 2,182	Good Guy Camera Shop A while back (invoice says September 12th) I sent my K-5 II in (SR was busted, tl; dr later, but it had to be sent to France). I emailed our shop/service centre two weeks ago and was told I'd be informed when anything came up. Having NOT been informed, I called them yesterday. When I told them the service number, the reaction was priceless: the call lady was literally shocked. She didn't even let me finish talking and went to check it out Fast forward to now, I called again and got told I'll be getting a new camera once they decided what to do, since the K-5 II is unavailable. BOOYAH

12-10-2014, 02:47 AM	#5
Ellen_P Banned Join Date: Dec 2014 Posts: 1	The information The information is useful for me. Thanks Ellen

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Cool camera-themed coffee shop	GibbyTheMole	General Talk	2	04-04-2014 10:53 AM
Local camera shop now selling Pentax!	TopherTheME	General Talk	2	12-30-2013 08:18 PM
So..the guy at the lens shop said no?	slr_neophyte	Troubleshooting and Beginner Help	28	05-25-2011 05:25 AM
A good camera repair shop in Maryland	Unshriven	General Talk	8	09-30-2009 09:47 AM
good pentax shop in Chicago?	Beau	Photographic Technique	2	06-05-2009 07:38 AM

12-02-2014, 06:20 AM	#2
tvdtvdtvd Veteran Member Join Date: Jan 2010 Posts: 1,665	Congratulations? Did they say what the replacement would be? I've had that scenario happen just once in my life. In 2000 I bought a HP 618, my very first digital camera. Damn pricey at the time; I think I paid around $500 for it. Within months it began to develop extreme pixel noise which progressively, rapidly got worse. I called in to have it serviced only to be told the model was discontinued and I would be receiving a replacement model. Great!, except the replacement I received was the HP 812, an inferior camera in every respect except one, it had more megapixels. I haggled with HP support for months trying to convince them that the 618 was a far superior camera despite the difference in megapixels. In the end they offered a free charger stand for the 812 and would go no further to compensate. In return, I've never purchased another HP product. Hope you have better luck and a K-5IIs or K-3 on the way.

12-02-2014, 07:57 AM	#3
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by Giklab I called again and got told I'll be getting a new camera once they decided what to do, since the K-5 II is unavailable. BOOYAH Originally posted by tvdtvdtvd Congratulations? Did they say what the replacement would be? Let's hope it is a K-5IIs or a K-3. OTOH, the K-S1 has more megapixels...No, let's not go there Steve

12-02-2014, 09:22 AM	#4
Giklab Veteran Member Join Date: Jan 2012 Location: Slovenia Photos: Gallery Posts: 2,182 Original Poster	They didn't say anything today, only that they needed to hear back from the service centre. Apparently, they are not very communicative, even in the rare case when the one English-speaking guy is available. IMO the order of things I'm likely to get: -Finally repaired K-5 II -New K-5 II from somewhere else -K-5 IIs K-50 + X -K-3 -Money back I'll update. Hopefully they'll get a move on. I mean, come on, it's been almost three months. They have given me a loaner K-7 though. Everybody's been surprisingly friendly. This just might be because I haven't given them trouble over the max-45-day service period...

01-15-2015, 01:23 PM	#6
Giklab Veteran Member Join Date: Jan 2012 Location: Slovenia Photos: Gallery Posts: 2,182 Original Poster	Good Guy Camera Shop, The Sequel I picked up my repaired and functional (phew!) K-5 II this Monday. Ironically, it was Monday, January 12th, precisely 4 months after the camera had been handed in. I won't go into detail, but around Christmas, I was informed that since the whole thing was taking so long, and they "promised" to get the camera fixed under warranty, the shop decided to pay the 460€ repair bill themselves. gg Foto Beseničar. Guess who's just earned a return customer. Be warned: Do not count on the EU warranty to cover your camera! The shop staff escalated the matter to the Pentax European Principal (?) and they confirmed the decision made by the European Service Centre.