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07-24-2015, 11:50 AM   #31
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So I'm going through the RIcoh Imaging Corporation Service and Repair link above, and it wants to charge me something over $300 even though this is a warranty repair. Can this be right?

07-24-2015, 12:04 PM   #32
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QuoteOriginally posted by Outis Quote
So I'm going through the RIcoh Imaging Corporation Service and Repair link above, and it wants to charge me something over $300 even though this is a warranty repair. Can this be right?
Unfortunately yes. Ricoh's warranty process requires you to agree to pay for repair, in advance, in case they decide it's not covered by their warranty.
07-24-2015, 12:13 PM   #33
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QuoteOriginally posted by Outis Quote
So I'm going through the RIcoh Imaging Corporation Service and Repair link above, and it wants to charge me something over $300 even though this is a warranty repair. Can this be right?
That's pretty much standard operating procedure with many consumer electronics service centers. However they will only charge your card if the work turns out not to be covered (and with your approval). And they only charge your card when the items are shipped back to you.
09-02-2015, 10:17 AM   #34
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An update. I hadn't heard from Precision Camera for two months, so I called them today. Apparently they'd been waiting all this time for payment authorization-- since the camera was still under warranty, it would have to be from Ricoh. So now I need to contact them myself and get the whole mess sorted out.

So far, not thrilled.

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