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07-22-2015, 09:37 AM   #31
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QuoteOriginally posted by Mikesul Quote
Did they ship from Louisville, Phoenix or where?
First one came from Seattle and the second came from Las Vegas.

07-22-2015, 09:53 AM   #32
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The K3II is the most feature-laden, highest- tech digital camera that I have ever owned.

I am not surprised (or overly concerned) that it's first few serial numbers had a what I consider to be a minor problem, a mere hic-up.

I have sent my early serial number K3II back to be replaced. Not a big deal.

The K3II is an incredible camera with features that inspire me. For example, it does time lapse photography. When I get my K3II back, I plan to make a bunch of movies using the "time lapse" mode (or whatever it's actually called).
07-22-2015, 06:43 PM   #33
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Okay! This is getting ridiculous. I got the third one and the serial number is within the affected range this time. I'm still testing it to see if it got the issue.
07-22-2015, 07:09 PM   #34
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QuoteOriginally posted by farhaddad Quote
Okay! This is getting ridiculous. I got the third one and the serial number is within the affected range this time. I'm still testing it to see if it got the issue.
What does the retailer say when you return 3 of the same working camera?

07-22-2015, 07:31 PM   #35
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QuoteOriginally posted by jkomp316 Quote
What does the retailer say when you return 3 of the same working camera?
Nothing really. I believe they already know about the issue but they aren't sure about their stock.
08-14-2015, 08:58 AM   #36
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Greets!

My K3 II came back from the check-up (it was sent to main service centre in France, which handels all warranty service or check-ups for Slovenia, it went through Foto Besenicar dealer). It was just under 4 weeks and they changed the main board, hence, I have never experienced the "turn-off" issue, but have decided to sent it in anyway just to be sure (the serial number was among those who were supposably affected).
Have checked everything, turning the camera on/off several times, with/without GPS and everything is just dandy as it should be.

Let the photo frenzy commence Yippie!

Marko

Last edited by Medomare; 08-14-2015 at 12:59 PM.
08-14-2015, 12:50 PM   #37
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QuoteOriginally posted by Medomare Quote
Greets!

My K3 II came back from the check-up (it was sent to main service centre in France, which handels all warranty service or check-ups for Slovenia, it went through Foto Besenicar dealer). It was just under 4 weeks and they changed the main board, hence, I have not experienced the "turn-off" issue, but have decided to sent it in anyway just to be sure (the serial number was among those who were supposably affected).
Have checked everything, turning the camera on/off several times, with/without GPS and everything is just dandy as it should be.

Let the photo frenzy commence Yippie!

Marko
Congratulations! Everything is going on well for you.

---------- Post added 08-14-15 at 01:09 PM ----------

If you're not familiar with my K-3II issue, I've simply received 4 faulty cameras from Amazon and I've returned them. Amazon didn't complain at all and all returns went smoothly although I still owe them $1000.

Today, I've got the following email message from them:

QuoteQuote:
Hello,

We have closed this account because you have consistently asked us to issue refunds for a number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,

Account Specialist
So basically, not only they are still not aware of K3II problem (Even though I've explained it throughly to their customer service and I've sent Ricoh about it), they went the extra mile of stupidly and closed my account for returning them.
08-14-2015, 01:38 PM   #38
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QuoteOriginally posted by farhaddad Quote
I've simply received 4 faulty cameras from Amazon and I've returned them.
So were these cameras all demonstrably faulty or just within the serial number range Ricoh issued a recall on? Just curious if many cameras are actually seeing the issue described. I have one within the serial number range but so far no issues at all. I don't plan on returning it unless it shows an issue.

08-14-2015, 01:48 PM   #39
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QuoteOriginally posted by jatrax Quote
So were these cameras all demonstrably faulty or just within the serial number range Ricoh issued a recall on? Just curious if many cameras are actually seeing the issue described. I have one within the serial number range but so far no issues at all. I don't plan on returning it unless it shows an issue.
The reason I've returned the first one was only because it was within the serial number range Ricoh issued a recall on. The rest were all faulty and one of them was not even within the recalled serial numbers. I've sent Ricoh about it and they've replied. So basically, Three of four were faulty but also I didn't test the first one throughly to know if it was faulty as well.
08-14-2015, 02:11 PM   #40
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QuoteOriginally posted by farhaddad Quote
So basically, not only they are still not aware of K3II problem (Even though I've explained it throughly to their customer service and I've sent Ricoh about it), they went the extra mile of stupidly and closed my account for returning them.
Amazon is primarily a fulfillment house for many items. I believe their current listings for K-3II are all "Fulfilled by Amazon". What this means is that they warehouse and ship (fulfill) for another business. Whatever is on the shelf, they ship. Amazon is not responsible for insuring that stock is of a particular range of serial numbers. That is the actual vendor's responsibility.

It was my understanding, after your second unit, that you were intending to deal with B&H on this purchase. May I ask why you opted to work with a discount house (Brand Specials via Amazon) when B&H offers very similar pricing and free expedited shipping?


Steve
08-14-2015, 02:17 PM   #41
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QuoteOriginally posted by stevebrot Quote
Amazon is primarily a fulfillment house for many items. I believe their current listings for K-3II are all "Fulfilled by Amazon". What this means is that they warehouse and ship (fulfill) for another business. Whatever is on the shelf, they ship. Amazon is not responsible for insuring that stock is of a particular range of serial numbers. That is the actual vendor's responsibility.

It was my understanding, after your second unit, that you were intending to deal with B&H on this purchase. May I ask why you opted to work with a discount house (Brand Specials via Amazon) when B&H offers very similar pricing and free expedited shipping?


Steve
The four cameras I bought were sold by Amazon. I never buy from resellers.

http://www.amazon.com/Pentax-K-3II-DSLR-Body-Only/dp/B00WBIYADC/ref=sr_1_1?m...AATVPDKIKX0DER
08-14-2015, 03:47 PM   #42
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QuoteOriginally posted by farhaddad Quote
The four cameras I bought were sold by Amazon. I never buy from resellers.

http://www.amazon.com/Pentax-K-3II-DSLR-Body-Only/dp/B00WBIYADC/ref=sr_1_1?m...AATVPDKIKX0DER
Ok, I see. This listing was buried beneath a ton of others. Even so, Amazon is still very unlikely to actively manage inventory in the manner you suggest. They treat a camera in much the same way as they treat a paperback book or cheese grater.

So...what is your current status? Am I reading correctly that you have a defective camera with no recourse other than warranty at this point.


Steve
08-14-2015, 04:53 PM   #43
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QuoteOriginally posted by stevebrot Quote
So...what is your current status? Am I reading correctly that you have a defective camera with no recourse other than warranty at this point.
He has had three cameras that fell within the affected serial number range but were not known to be defective. He has had one camera that was outside the affected serial number range that he claims was defective. At no time did he ask for warranty service. He returned NIB merchandise to a Pentax Dealer under the pretense that it would, eventually, be defective.

Either a qualified Pentax Dealer did not pull recalled stock (as other qualified Pentax Dealers are known to have done), the OP is unlucky beyond any understanding of statistically significant figures, or . . . . . .

A GM Dealer once said to me of my 1996 Suburban, "Just drive it until it actually breaks."

Actually, it never did.
08-14-2015, 05:33 PM   #44
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I don't have any cameras from Amazon at the time being. All 4 cameras where returned. I still owe Amazon $1000 though. I agree! It looks like Amazon customer service don't care much about what you say and instead they just issue a refund / replacement without understanding the reason of the return.

I bought 2 cameras from B&H. The first one was within the recalled serial range. However B&H replaced the recalled serial and the new camera has no problems whatsoever.

QuoteOriginally posted by stevebrot Quote
Ok, I see. This listing was buried beneath a ton of others. Even so, Amazon is still very unlikely to actively manage inventory in the manner you suggest. They treat a camera in much the same way as they treat a paperback book or cheese grater.

So...what is your current status? Am I reading correctly that you have a defective camera with no recourse other than warranty at this point.


Steve

Actually, I got 4 cameras from Amazon. All sold and shipped by Amazon. The first camera I got had no issues or at least I couldn't replicate the problem but since it was within the recalled serial numbers, I replaced it. However, I was able to replicate the problem with the 3 other cameras and one of them was not within the recalled serial range as you've mentioned.

The dealers can say whatever they want. However, when the manufacture specifically say the following

QuoteQuote:
have the camera inspected and serviced free of charge, even if the product appears to be functioning properly.
I am not sure I would send my newly bought camera to be checked and above that, pay for shipping! Lets face it, Pentax screwed and they didn't provide a good solution. Instead, they left their dealers alone to choose how they want to deal with the issue. B&H stopped all orders on K3II until the issue was solved.

This is a good lesson to always buy from people who understand their products and know how to deal with problem like this. Amazon has great customer care but as stevebrot mentioned, they are treating a camera just like all the other goods they carry.

QuoteOriginally posted by monochrome Quote
He has had three cameras that fell within the affected serial number range but were not known to be defective. He has had one camera that was outside the affected serial number range that he claims was defective. At no time did he ask for warranty service. He returned NIB merchandise to a Pentax Dealer under the pretense that it would, eventually, be defective.

Either a qualified Pentax Dealer did not pull recalled stock (as other qualified Pentax Dealers are known to have done), the OP is unlucky beyond any understanding of statistically significant figures, or . . . . . .

A GM Dealer once said to me of my 1996 Suburban, "Just drive it until it actually breaks."

Actually, it never did.
08-14-2015, 05:47 PM   #45
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QuoteOriginally posted by farhaddad Quote
I bought 2 cameras from B&H.
QuoteOriginally posted by farhaddad Quote
Actually, I got 4 cameras from Amazon.
Wait a minute, so you have had in your hands SIX k-3II's?? And kept one? That is amazing. I think most people would have given up and just bought something else. But how can you still owe Amazon $1,000 if you returned the cameras? And how did they let you get away with that?
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