Thanks for all the responses folks. The camera will be mailed to Ricoh Canada's repair facilities tomorrow for an estimate. I "dropped" (ouch) by a well-known local dealer today, and was told it "smells" like a three or four hundred dollar thing, but of course that's just an opinion, not an estimate. I might need to sell some lenses to pay for the repair. I also hope it won't take months - there are some horror stories floating around about the Canadian repair facilities. Guess I'll have to go back to shooting with the K-01 in the meantime. At least I have another body, but the level of detail resolved by the K-3 is addictive...
I have heard back from Peak Design, and though from their response I'm not sure they understand my description of what happened, they've responded with empathy. The important part is this: "While our policy does state that we are not responsible, any time someone's gear is damaged due to our products, we evaluate the situation and make an attempt to be fair. Having you as a lifelong customer and ambassador of our products is our highest priority. Have you received a quote for the cost of repair?"
I will follow-up with them once I have a repair estimate.
Now on some specific points:
Originally posted by southlander If I can chime in from a neutral corner, and without prejudice to any poster in this thread, just say 'take a chill pill guys' and step back a moment from the keyboard.
Thanks for this. You'll notice I did take some time away from this thread. I still think it's, ah, quite inaccurate and inappropriate to label my original post "unfair dissing" of the Capture Pro when my post was deliberately factual, but the frustration of having just seriously damaged my K-3 made it difficult to respond calmly...
Originally posted by MJSfoto1956 I have two Capture clips and several Peak plates attached to various camera bodies and lenses. While I really like the Peak design on more than one occasion I thought the camera/lens was attached securely but it actually wasn't and would have fallen out had I not double checked. My advice is simply to make sure you are doing everything correctly, and then always double check. i.e. don't do it the way they show in their videos like a character from Marvel comics! :P
Yes, this is good advice, obviously.
Originally posted by cgchang The Capture Clip has two safety mechanisms, the black tightening knob which secures the plate in place and the red release button can be turned 90 degrees to lock and prevent accidental pushing. Unless I know I'll be taking my camera off Capture to shoot, in which case my hand is on my camera anyway, I tighten the plate in place and lock the release button.
More good advice! FWIW, there's too much friction on the knob of my clip and it's very hard (and slow) to turn (impossible in cold weather), so I tend(ed) to leave it just tight enough that the camera doesn't rattle in the clip, but it's still possible to insert and remove the camera. However, the twist on the red button, well, I don't think I'll ever again put the camera in the clip without twisting the red button! I'm not convinced that an accidental press of this button was the cause of this wreck, as the spring is pretty firm and, at least on mine, quite a bit of travel is necessary to unclip. That and we were just walking at a leisurely pace. I think it's more likely that the camera (and attached plate) had not actually been inserted properly and securely into the clip somehow. Nevertheless, it takes a tenth of a second to use that lock, so...