Why PENTAX sucks? Repair service

mee · 02-14-2016, 05:44 PM

For completeness, After my request and subsequent prodding of them, Precision did mail me an eyecup and on the timetable they said they had. So THAT ordeal is over. Phew!

Next is to find some time to draft a letter to Ricoh Imaging..

Pentaxis · 04-13-2016, 10:09 AM

This thread seems to be dormant and, becaue of the imminence of K-1 availability and sales, I would like to kick start it.

My question is: If after laying out $1700 for a K-1 a US-based buyer encounters a technical problem (it WILL happen, Murphy's Law), is the only approved service agent this much-derided firm called Precision? If so, I am not inclined to buy.......

I would have thought that Ricoh, having put so much effort into developing what is clearly a wonderful product, would ensure that they did not lose sales because of concerns like mine. They surely MUST get a better after sales service, by whatever means.

FantasticMrFox · 04-13-2016, 10:15 AM

Originally posted by Pentaxis

My question is: If after laying out $1700 for a K-1 a US-based buyer encounters a technical problem (it WILL happen, Murphy's Law), is the only approved service agent this much-derided firm called Precision? If so, I am not inclined to buy ...

Yes, but a) someone claimed that their contract is due to end soon, to Ricoh may either renew it or look for a better option, and b) people with bad experience are always more likely to speak out and complain than those who received flawless service, so for everyone complaining in this thread there are probably ten people who had a good experience with Precision.

**UncleVanya** · 04-13-2016, 10:21 AM

And several newer threads have indicated major improvements in Precision.

**jatrax** · 04-13-2016, 10:29 AM

Just take a look at their Google reviews or Yelp reviews. They get an amazing: 2.0

But we have seen some good reports lately so maybe there is hope.

amoringello · 04-13-2016, 10:40 AM

The Pentaxian Facebook page is active lately with some sob stories about Precision.
10% failure is bad (assuming only one in ten complain). Maybe not horrible.
What is horrible is that the people complaining here are often those who have gone through several failed attempts at repair. Some have had repeated experiences. Some have had equipment destroyed by the "repair" facility.

So, Pentaxis; if your car, house, (and perhaps your visits to the doctor) had a 1 in 10 chance of complete failure every time you needed repair and that repair extended for three months being completely out of commission... and you find that acceptable, then buying a K1 should not be an issue.

**UncleVanya** · 04-13-2016, 01:17 PM

Originally posted by amoringello

The Pentaxian Facebook page is active lately with some sob stories about Precision.
10% failure is bad (assuming only one in ten complain). Maybe not horrible.
What is horrible is that the people complaining here are often those who have gone through several failed attempts at repair. Some have had repeated experiences. Some have had equipment destroyed by the "repair" facility.

So, Pentaxis; if your car, house, (and perhaps your visits to the doctor) had a 1 in 10 chance of complete failure every time you needed repair and that repair extended for three months being completely out of commission... and you find that acceptable, then buying a K1 should not be an issue.

And guess who else uses them... Nikon, Canon, etc. It isn't a Pentax thing except as far as volume.

Not a Number · 04-13-2016, 03:07 PM

Originally posted by amoringello

So, Pentaxis; if your car, house, (and perhaps your visits to the doctor) had a 1 in 10 chance of complete failure every time you needed repair and that repair extended for three months being completely out of commission... and you find that acceptable, then buying a K1 should not be an issue.

Uh-huh. The failure rate of treatment for metastatic pancreatic cancer at 6 months is 43% (57% survival rate) and at 5 years is 98% (survival rate of 2%). So if that's unacceptable you wouldn't get treatment?
Pancreatic Cancer Survival Rates & Statistics | CTCA

FantasticMrFox · 04-13-2016, 03:19 PM

Originally posted by Not a Number

Uh-huh. The failure rate of treatment for metastatic pancreatic cancer at 6 months is 43% (57% survival rate) and at 5 years is 98% (survival rate of 2%). So if that's unacceptable you wouldn't get treatment?

Yeah ... that comparison is a bit of a stretch, don't you think? You know, with treatment being your only option whereas you can simply decide to not buy a K-1 and get a D750 or 6D instead ...

stevebrot · 04-13-2016, 05:17 PM

Originally posted by UncleVanya

And guess who else uses them... Nikon, Canon, etc.

Don't forget Sony...I believe they are exclusive with Precision in the same way as Ricoh/Pentax. Olympus and Fuji too? Of course we know that all of them suck too.

Steve

mee · 04-13-2016, 05:29 PM

Originally posted by UncleVanya

And guess who else uses them... Nikon, Canon, etc. It isn't a Pentax thing except as far as volume.

Yet I've seen several Nikonians warning others not to use Precision too. Happily, for them, they have a selection of authorized repair facilities across the country. So it is as simple as using another offered on the Nikon support page.

The sad cases are us and Sony -- stuck with ONLY Precision.. single point of failure. At least we have Ricoh who seem (from my reading at least) way more supportive than Sony CS.

**jatrax** · 04-13-2016, 05:30 PM

Originally posted by stevebrot

Don't forget Sony...I believe they are exclusive with Precision in the same way as Ricoh/Pentax.

When I got directed to their voicemail box I had a choice of (I think): Nikon, Canon, Ricoh, Sony and Olympus. Not 100% sure because at that point I wasn't paying much attention any more.

Newtophotos · 06-02-2016, 05:49 PM

Does anyone know when the contract with precision will end?

normhead · 06-02-2016, 06:03 PM

Does anyone know when this thread will end?

virusn3t · 06-02-2016, 06:34 PM

Originally posted by normhead

Does anyone know when this thread will end?

Maybe when Prescicion can obtain the confidence of that every service will be succesfully complete.

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02-14-2016, 05:44 PM	#316
mee Veteran Member Join Date: May 2010 Posts: 7,403	For completeness, After my request and subsequent prodding of them, Precision did mail me an eyecup and on the timetable they said they had. So THAT ordeal is over. Phew! Next is to find some time to draft a letter to Ricoh Imaging..

04-13-2016, 10:09 AM	#317
Pentaxis Senior Member Join Date: Jul 2012 Posts: 195	This thread seems to be dormant and, becaue of the imminence of K-1 availability and sales, I would like to kick start it. My question is: If after laying out $1700 for a K-1 a US-based buyer encounters a technical problem (it WILL happen, Murphy's Law), is the only approved service agent this much-derided firm called Precision? If so, I am not inclined to buy....... I would have thought that Ricoh, having put so much effort into developing what is clearly a wonderful product, would ensure that they did not lose sales because of concerns like mine. They surely MUST get a better after sales service, by whatever means.

04-13-2016, 10:15 AM	#318
FantasticMrFox Veteran Member Join Date: Oct 2014 Location: Munich Posts: 2,339	Originally posted by Pentaxis My question is: If after laying out $1700 for a K-1 a US-based buyer encounters a technical problem (it WILL happen, Murphy's Law), is the only approved service agent this much-derided firm called Precision? If so, I am not inclined to buy ... Yes, but a) someone claimed that their contract is due to end soon, to Ricoh may either renew it or look for a better option, and b) people with bad experience are always more likely to speak out and complain than those who received flawless service, so for everyone complaining in this thread there are probably ten people who had a good experience with Precision.

04-13-2016, 10:21 AM	#319
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,381	And several newer threads have indicated major improvements in Precision.

04-13-2016, 10:29 AM	#320
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Just take a look at their Google reviews or Yelp reviews. They get an amazing: 2.0 But we have seen some good reports lately so maybe there is hope.

04-13-2016, 10:40 AM	#321
amoringello Veteran Member Join Date: May 2008 Location: Virginia, USA Photos: Gallery Posts: 1,562 Original Poster	The Pentaxian Facebook page is active lately with some sob stories about Precision. 10% failure is bad (assuming only one in ten complain). Maybe not horrible. What is horrible is that the people complaining here are often those who have gone through several failed attempts at repair. Some have had repeated experiences. Some have had equipment destroyed by the "repair" facility. So, Pentaxis; if your car, house, (and perhaps your visits to the doctor) had a 1 in 10 chance of complete failure every time you needed repair and that repair extended for three months being completely out of commission... and you find that acceptable, then buying a K1 should not be an issue.

04-13-2016, 01:17 PM	#322
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,381	Originally posted by amoringello The Pentaxian Facebook page is active lately with some sob stories about Precision. 10% failure is bad (assuming only one in ten complain). Maybe not horrible. What is horrible is that the people complaining here are often those who have gone through several failed attempts at repair. Some have had repeated experiences. Some have had equipment destroyed by the "repair" facility. So, Pentaxis; if your car, house, (and perhaps your visits to the doctor) had a 1 in 10 chance of complete failure every time you needed repair and that repair extended for three months being completely out of commission... and you find that acceptable, then buying a K1 should not be an issue. And guess who else uses them... Nikon, Canon, etc. It isn't a Pentax thing except as far as volume.

04-13-2016, 03:07 PM	#323
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,525	Originally posted by amoringello So, Pentaxis; if your car, house, (and perhaps your visits to the doctor) had a 1 in 10 chance of complete failure every time you needed repair and that repair extended for three months being completely out of commission... and you find that acceptable, then buying a K1 should not be an issue. Uh-huh. The failure rate of treatment for metastatic pancreatic cancer at 6 months is 43% (57% survival rate) and at 5 years is 98% (survival rate of 2%). So if that's unacceptable you wouldn't get treatment? Pancreatic Cancer Survival Rates & Statistics \| CTCA

04-13-2016, 03:19 PM	#324
FantasticMrFox Veteran Member Join Date: Oct 2014 Location: Munich Posts: 2,339	Originally posted by Not a Number Uh-huh. The failure rate of treatment for metastatic pancreatic cancer at 6 months is 43% (57% survival rate) and at 5 years is 98% (survival rate of 2%). So if that's unacceptable you wouldn't get treatment? Yeah ... that comparison is a bit of a stretch, don't you think? You know, with treatment being your only option whereas you can simply decide to not buy a K-1 and get a D750 or 6D instead ...

04-13-2016, 05:17 PM	#325
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by UncleVanya And guess who else uses them... Nikon, Canon, etc. Don't forget Sony...I believe they are exclusive with Precision in the same way as Ricoh/Pentax. Olympus and Fuji too? Of course we know that all of them suck too. Steve

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04-13-2016, 05:29 PM	#326
mee Veteran Member Join Date: May 2010 Posts: 7,403	Originally posted by UncleVanya And guess who else uses them... Nikon, Canon, etc. It isn't a Pentax thing except as far as volume. Yet I've seen several Nikonians warning others not to use Precision too. Happily, for them, they have a selection of authorized repair facilities across the country. So it is as simple as using another offered on the Nikon support page. The sad cases are us and Sony -- stuck with ONLY Precision.. single point of failure. At least we have Ricoh who seem (from my reading at least) way more supportive than Sony CS.

04-13-2016, 05:30 PM	#327
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Originally posted by stevebrot Don't forget Sony...I believe they are exclusive with Precision in the same way as Ricoh/Pentax. When I got directed to their voicemail box I had a choice of (I think): Nikon, Canon, Ricoh, Sony and Olympus. Not 100% sure because at that point I wasn't paying much attention any more.

06-02-2016, 05:49 PM	#328
Newtophotos Veteran Member Join Date: Aug 2013 Location: Chicago, IL Posts: 439	Does anyone know when the contract with precision will end?

06-02-2016, 06:03 PM	#329
normhead Pentaxian Join Date: Jun 2007 Location: Near Algonquin Park Photos: Gallery \| Albums Posts: 40,448	Does anyone know when this thread will end?

06-02-2016, 06:34 PM	#330
virusn3t Veteran Member Join Date: Jul 2014 Posts: 676	Originally posted by normhead Does anyone know when this thread will end? Maybe when Prescicion can obtain the confidence of that every service will be succesfully complete.