Quote: Venting here about a bad experience may make one feel better, but it's not very effective in resolving the issue. Go to the people who can effect change instead.
Originally posted by hyyz If your gear is under warranty, where do you send for repair? If you gear was damaged or not repaired properly by Precision, where do you send? Because Pentax chose Precision, we as users can't avoid facing the situation OP has.
OP needs advice on solving the problem caused by Precision. Many are trying to help. From my experience, once you paid Precision for repair, there's no way to get you money back, even if you dispute with CC issuer or BBB. Precision just tells them they will solve the problem. For my case, the only solution is to complain to Ricoh/Pentax and get them involved. This is what I called information sharing.
Pentax is also pretty clear that Precision, in their mind, is a pretty good repair center. The gist of our conversation, (YES I called Precision and I contacted Ricoh. I do not JUST vent), resulted that;
- all equipment has flaws
- all brands have flaws
- everyone has issues with repair centers, sometimes multiple times
- my situation is not unique
- Pentax/Ricoh is not unique in the issues I saw
So basically, in the end this is acceptable! (This has been Pentax's basic stance on the subject the past few times I have called about their service center's problems)
The guy at Ricoh was very defensive and it took me some time to get across that the issue was with the repair that was just returned. He seemed to be under the impression I had the problem some months after repair and found it difficult to understand what I was saying.... mainly because he was so defensive that he would not allow me to complete a single sentence without defending Precision.
He was also repetitively expressive about the repair possibly taking several weeks to months in order to have it sent back to Japan since no service center in the US can really handle certain types of repairs on Pentax equipment.
I was not very happy with the whole situation.
True that all hardware has the potential for failure. Also true that Pentax is not alone in ever receiving poor repair service.
But to try to push it off as acceptable seems a little bit indicative of how Ricoh thinks about their customers.
In the end, I did get a shipping label so I can return the lens for free (no insurance, of course).
So I sit and wait to see what will happen.
My expectations is that they will spit in my food and I will happily eat it, because I have no choice.
Last edited by amoringello; 08-25-2015 at 02:27 AM.