Originally posted by mee I don't understand the cost of parts vs value of lens issue -- if you are paying out of pocket, why didn't they quote you a price to repair with an itemized list of parts and labor? If you are having it serviced under warranty, why would they even mention cost of repair? Either way they shouldn't have just mailed it back.. did you at least get your shipping fees rectified?
What, specifically, did Precision state is wrong with the lens? From the photos and the fact that it does get fairly sharp at f/8, it seems more like an alignment issue with the elements than anything.. they should have all of the calibration tools necessary to fix that... at least one would think.
Precision didn't tell me anything, or charge me anything, there was just one line on the invoice "Returned unrepaired, BER." Joe was able to talk with them and they apparently told him the number of parts necessary to fix it was too many and the cost was too high. Precision offers flat rate repair pricing, so I don't think the customer has a choice, I think the BER is for Precision, not the customer.
I also think, and have no direct knowledge, that like many things, components are replaced in whole. It seems as though one element is out of alignment, and instead of fixing one element, the whole lens grouping must be replaced. As someone previously mentioned, these things are becoming consumable items, not durable goods that can and should be repairable.
All in all, a very frustrating experience. And my homeowners insurance won't do anything because I dropped it, so it is wear and tear. Huh? I'm going to add a full inland marine policy so this doesn't happen again. I thought I was covered with the rider, but apparently not for this type of damage.
The biggest shame is it was such a lovely lens.