Originally posted by biz-engineer That's what amazon did for me. They sent me a new product and I sent back the faulty one.
Amazon is a retailer though so that is different.
And my 16-50mm is not a cheapo lens.. neither is my 50-135mm that I plan on sending them after this (should they actually repair my 16-50mm properly). If it was a 50mm f/1.8 I'd put in the parts bin and just get a new one. But this is also different. If its 500 dollars to repair the pair that is A LOT less than rebuying them both again.
That said, if they do not repair it well, I'm siding on staying with the Pentax side of the fence currently.. and would just buy Sigma lenses in the future.. long warranty and multiple repair facilities in the US.. as well as generally costing a bit less.. or just going Nikon and dealing with their flaws.
I never realized how important a repair network was beforehand. It is the backbone of a brand.
btw 3 days now just sitting.. I'm unsure if I should forget about it and let the process happen (thinking its going well) or prod them because its going to just sit forgotten for months (unless they get a prodding). Btw this is before any repairs.. I'm still just waiting for an estimate.