Originally posted by bschriver11 Might as well get used to poor Ricoh/Pentax support.I have a K-30 that has been to Precision camera twice this year for the same repair,under warranty,and it still isn't fixed!! So Pentax wants me to ship it back a third time for repair,it's been at Precision camera for 5 months out of this year already and for some unknown reason Pentax thinks another 2-3 months is acceptable service?It is obvious that the intent here is to do whatever it takes to make sure the warranty runs out while not replacing the defective camera.
I thought Precision camera was a bad company to deal with but they aren't even in the same league as Pentax!! Bye Bye Ricoh/Pentax
As I understand it,Technically, Here in the US, If it is an ongoing problem during the warranty period, the warranty will not run out. The manufacturer is required to repair or replace the defective item if that item was sent in for the same problem. Also they are required to replace an item, if the item is sent in for the same repair, After a certain number of attempts, Fails to repair it. It's part of the lemon law. Although we normally think of the lemon law as applying to cars, I believe it applies to all products. Check your local statutes and the US statute to confirm this.