Originally posted by stevebrot Sorry, not my experience. The customer service reps might be ineffective, but they have always been courteous, helpful, and informative when I spoke with them.
The issue is getting them to respond to email.. it is like pulling teeth. Actually it is worse.. because they rarely bother responding. I've sent a ton of email their and Ricoh corporate's way asking for help in getting some questions answered before sending in a Pentax lens in for repair.. and I still don't have answers.
The first request, Precision responded vaguely and didn't answer my questions (price estimate, do they have the parts, etc). So I replied back.. and silence.. so I sent another email (webform) request in... silence. So I contact Ricoh directly.. nothing. so I sent Precision another webform request.. nothing back. This over the course of a month earlier this year.
They seem to be hit or miss if you're getting great service and many of us are not..