Originally posted by derekkite Get used to it. Throw it away. Collectively we have decided we don't want to pay the cost of maintaining a service organization, so they don't exist.
Example:
Let's suppose Denver decides to build a competent repair facility staffed by trained technicians. The overriding Service Level Agreement between Ricoh USA management and Ricoh Service Center Management is "Ten day turnaround on all repairs in warranty. Else replace with new."
Communication Service Level Agreement is "Same day response on email received before 3pm Mountain. Inbound phone calls during business hours answered by employees."
Out of warranty work is to be diagnosed, priced, negotiated and performed, or returned to customer Post-Paid if repair is refused. (See
Eric Hendrickson in the Film Camera Forums).
BUT.
The Service Center MUST BE financially self-supporting. Therefore, every single camera and lens sold through Ricoh Imaging Americas Corp must be marked up an additional $50 at the wholesale level (which is $100 retail) and the funds allocated to Good Warranty Service.
Given that, according to Consumer Reports, 92% of Pentax Cameras tested are fault-free for the duration of the Warranty period, each of us would prospectively pay $100 at retail to make the 8% statistical losers happy.
The howls of price gouging would be deafening.
Last edited by monochrome; 09-19-2015 at 06:49 AM.