Roberts camera and k-3 II

Stargeezer · 06-20-2018, 06:22 PM - **4 Likes**

I sent a used like new camera back to Roberts camera for an exchange( it was acting a little quirky). When they shipped back my exchange there was an address mixup. They immediately emailed me and explained what happened and that as soon as ups sent it back to them they would overnight it to me. Well, I received my camera today and to my surprise there was a Flu card and an extra battery and the camera had a shutter count of 4. All I can say about their costumer service is fantastic!!!

Joe

**pepperberry farm** · 06-20-2018, 06:26 PM

Originally posted by Stargeezer

I sent a used like new camera back to Roberts camera for an exchange( it was acting a little quirky). When they shipped back my exchange there was an address mixup. They immediately emailed me and explained what happened and that as soon as ups sent it back to them they would overnight it to me. Well, I received my camera today and to my surprise there was a Flu card and an extra battery and the camera had a shutter count of 4. All I can say about their costumer service is fantastic!!!

Joe

nice!

did you email them and thank them for their customer support?

**Yoda boy** · 06-20-2018, 06:33 PM

So nice to hear of proper customer support. They obviously realize that true customer support is exceeding one's expectations, not just doing what was asked.

Stargeezer · 06-20-2018, 06:34 PM - **1 Like**

Originally posted by pepperberry farm

nice!

did you email them and thank them for their customer support?

Of course, also made sure the flu card and battery was not a mistake.
Joe

reh321 · 06-20-2018, 06:37 PM - **1 Like**

Originally posted by Stargeezer

Of course, also made sure the flu card and battery was not a mistake.
Joe

It's always good to hear that they are continuing to earn their reputation. I purchased my first SLR, a Pentax ME/SE, from them in 1979.

stevebrot · 06-20-2018, 06:44 PM - **2 Likes**

I have made several purchases from Roberts and the experience has been uniformly positive. Your experience confirms my impression.

Steve

**AstroDave** · 06-20-2018, 07:10 PM

I'm a fan of Roberts, too. At least one camera body and several lenses from them.

dubyam · 06-20-2018, 07:16 PM

I just picked up a DA 18-135 and an older F 100-300 from them on ebay. Hadn't heard of them prior, but glad I found them. Both lenses are, aside from minor handling marks, as-new, and I'd say better than advertised. Good to know my experience isn't a fluke. I've subscribed to their email distribution and hope it doesn't bankrupt me.

SSGGeezer · 06-20-2018, 07:18 PM

Originally posted by dubyam

I just picked up a DA 18-135 and an older F 100-300 from them on ebay. Hadn't heard of them prior, but glad I found them. Both lenses are, aside from minor handling marks, as-new, and I'd say better than advertised. Good to know my experience isn't a fluke. I've subscribed to their email distribution and hope it doesn't bankrupt me.

It could if you like immediate gratification. I have bought several lenses from them, both inexpensive and expensive and have been very happy with Roberts and their service.

dubyam · 06-20-2018, 07:23 PM - **1 Like**

Originally posted by SSGGeezer

It could if you like immediate gratification. I have bought several lenses from them, both inexpensive and expensive and have been very happy with Roberts and their service.

This is precisely my fear. The good news is, I have a standing deal with my wife so I can only spend up to a certain amount before we have to spend it together. That deal has been a great help to our nearly 21yrs of marriage. I'll also add that when we first got married, we were so poor, the amount was $10! Now it's a bit higher, thankfully.

bxf · 06-20-2018, 08:40 PM - **1 Like**

Originally posted by Stargeezer

also made sure the flu card and battery was not a mistake

That's a pleasant contrast to the common attitude that every error made by a merchant must be exploited. Cheers.

LensBeginner · 06-21-2018, 12:02 AM

Happy to know that there still are nice sellers around (even though I will probably never buy from theme because I live elsewhere).
Good on them!

Photobill · 06-21-2018, 12:43 AM

Originally posted by bxf

That's a pleasant contrast to the common attitude that every error made by a merchant must be exploited. Cheers.

Dito!!!!

JeffBurns · 06-21-2018, 03:28 AM - **1 Like**

Roberts is local for me. Good people. Now if they would cary new Pentax gear.

steve_k · 06-21-2018, 03:29 AM - **1 Like**

Never had a problem with Roberts. Have bought several used items from them and never had an issue. IMHO they are one of the few businesses out there that understands the importance of their reputation.

06-20-2018, 06:22 PM - 4 Likes	#1
Stargeezer Senior Member Join Date: Nov 2009 Location: sunny florida Photos: Gallery \| Albums Posts: 128	Roberts camera and k-3 II I sent a used like new camera back to Roberts camera for an exchange( it was acting a little quirky). When they shipped back my exchange there was an address mixup. They immediately emailed me and explained what happened and that as soon as ups sent it back to them they would overnight it to me. Well, I received my camera today and to my surprise there was a Flu card and an extra battery and the camera had a shutter count of 4. All I can say about their costumer service is fantastic!!! Joe

06-20-2018, 06:33 PM	#3
Yoda boy Site Supporter Join Date: May 2015 Location: Central Ontario Photos: Gallery \| Albums Posts: 144	Roberts Camera customer support So nice to hear of proper customer support. They obviously realize that true customer support is exceeding one's expectations, not just doing what was asked.

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06-20-2018, 06:26 PM	#2
pepperberry farm amateur dirt farmer Join Date: Dec 2014 Location: probably out in a field somewhere... Photos: Gallery \| Albums Posts: 41,656	Originally posted by Stargeezer I sent a used like new camera back to Roberts camera for an exchange( it was acting a little quirky). When they shipped back my exchange there was an address mixup. They immediately emailed me and explained what happened and that as soon as ups sent it back to them they would overnight it to me. Well, I received my camera today and to my surprise there was a Flu card and an extra battery and the camera had a shutter count of 4. All I can say about their costumer service is fantastic!!! Joe nice! did you email them and thank them for their customer support?

06-20-2018, 06:34 PM - 1 Like	#4
Stargeezer Senior Member Join Date: Nov 2009 Location: sunny florida Photos: Gallery \| Albums Posts: 128 Original Poster	Originally posted by pepperberry farm nice! did you email them and thank them for their customer support? Of course, also made sure the flu card and battery was not a mistake. Joe

06-20-2018, 06:37 PM - 1 Like	#5
reh321 Pentaxian Join Date: Nov 2014 Location: South Bend, IN, USA Photos: Gallery \| Albums Posts: 23,177	Originally posted by Stargeezer Of course, also made sure the flu card and battery was not a mistake. Joe It's always good to hear that they are continuing to earn their reputation. I purchased my first SLR, a Pentax ME/SE, from them in 1979.

06-20-2018, 06:44 PM - 2 Likes	#6
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	I have made several purchases from Roberts and the experience has been uniformly positive. Your experience confirms my impression. Steve

06-20-2018, 07:10 PM	#7
AstroDave Loyal Site Supporter Join Date: May 2007 Location: Flagstaff, Arizona Posts: 1,637	I'm a fan of Roberts, too. At least one camera body and several lenses from them.

06-20-2018, 07:16 PM	#8
dubyam Senior Member Join Date: Dec 2012 Location: Huntsville, AL Posts: 221	I just picked up a DA 18-135 and an older F 100-300 from them on ebay. Hadn't heard of them prior, but glad I found them. Both lenses are, aside from minor handling marks, as-new, and I'd say better than advertised. Good to know my experience isn't a fluke. I've subscribed to their email distribution and hope it doesn't bankrupt me.

06-20-2018, 07:18 PM	#9
SSGGeezer Veteran Member Join Date: Jun 2017 Location: Indiana, U.S. Photos: Gallery \| Albums Posts: 4,845	Originally posted by dubyam I just picked up a DA 18-135 and an older F 100-300 from them on ebay. Hadn't heard of them prior, but glad I found them. Both lenses are, aside from minor handling marks, as-new, and I'd say better than advertised. Good to know my experience isn't a fluke. I've subscribed to their email distribution and hope it doesn't bankrupt me. It could if you like immediate gratification. I have bought several lenses from them, both inexpensive and expensive and have been very happy with Roberts and their service.

06-20-2018, 07:23 PM - 1 Like	#10
dubyam Senior Member Join Date: Dec 2012 Location: Huntsville, AL Posts: 221	Originally posted by SSGGeezer It could if you like immediate gratification. I have bought several lenses from them, both inexpensive and expensive and have been very happy with Roberts and their service. This is precisely my fear. The good news is, I have a standing deal with my wife so I can only spend up to a certain amount before we have to spend it together. That deal has been a great help to our nearly 21yrs of marriage. I'll also add that when we first got married, we were so poor, the amount was $10! Now it's a bit higher, thankfully.

06-20-2018, 08:40 PM - 1 Like	#11
bxf Veteran Member Join Date: Jul 2010 Location: Lisbon area Posts: 1,660	Originally posted by Stargeezer also made sure the flu card and battery was not a mistake That's a pleasant contrast to the common attitude that every error made by a merchant must be exploited. Cheers.

06-21-2018, 12:02 AM	#12
LensBeginner Veteran Member Join Date: Sep 2014 Photos: Albums Posts: 4,696	Happy to know that there still are nice sellers around (even though I will probably never buy from theme because I live elsewhere). Good on them!

06-21-2018, 12:43 AM	#13
Photobill Senior Member Join Date: Feb 2018 Location: Southern Oregon Posts: 228	Originally posted by bxf That's a pleasant contrast to the common attitude that every error made by a merchant must be exploited. Cheers. Dito!!!!

06-21-2018, 03:28 AM - 1 Like	#14
JeffBurns Junior Member Join Date: Nov 2014 Posts: 31	Roberts is local for me. Good people. Now if they would cary new Pentax gear.

06-21-2018, 03:29 AM - 1 Like	#15
steve_k Site Supporter Join Date: Dec 2016 Location: Shelton, CT Photos: Albums Posts: 708	Never had a problem with Roberts. Have bought several used items from them and never had an issue. IMHO they are one of the few businesses out there that understands the importance of their reputation.

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