I sent my K10D in initially back in September, just to get a cleaning before the warranty was up, have them check a few things I'd noticed in my photos (a couple of hot pixels etc.) Well, it took almost 4 weeks to come back to me...
When it first came back, i was excited, they replaced the cover on the top of the flash unit that had been a little scuffed up since I'd bought it, but didn't even mention it in the note i sent along since it didn't really bother me. I got taking some shots and noticed something strange: You know that "detent" or "positive stop" or tactile feedback you get when you press the shutter release halfway down? Well, it was gone, leaving me to guess where about half way down was, it just snapped the picture when I'd press it down. Well, i figured maybe I'd get used to it after a while. No such luck, I'd be trying to autofocus and snap! picture taken, moment ruined. Joy.
I was trying to convince myself that it was fine, i would just deal with it. But in heading out to the pumpkin patch on October 3rd, I brought my FA50/1.4 with me, and noticed that my shots were coming in very soft, i can't be sure if they were softer that before i sent it in, but I noticed it right away. Later that day I took some test shots on a tripod and confirmed that my FA50/1.4 was back focusing by about an inch - My other two lenses looked great. Judas... I've got to do something about this, i thought.
So I called Pentax, told them my situation, that I had my son's 1st birthday coming up on Nov 2nd, and wanted to be sure that I'd have my camera back by then. They assured me, that since it would get logged in as a rework, that should be an issue at all. So on October 10th I packaged it all up (including the lens) and shipped it off. In the box I included ALL of my receipts, including the original work order with the words "REWORK RECEIPT" on it in my handwriting.
My camera arrived in Golden, CO on Monday the 14th, and was logged into Pentax on the 15th. I called them on the 15th to make sure they received it, that it had been entered as a rework, and to get my order number and pin to check progress on the site. The woman i spoke with (wish i remembered her name, either erika or a-something) assured me that it was checked in and WAS in as a rework. Great news.
So today comes around, I thought I'd give them a call and see what was going on, if there was any update. To my surprise, Randy informed me that my camera was NOT in as a rework. WHAT? I explained to him the situation again, and that I have been told on two separate occasions that it would be handled as a rework and take priority.
They've now escalated this and I'm supposed to get a call from a supervisor tomorrow with a resolution, but I'm pretty frustrated, my first experience was less than stellar taking more than 20 days and coming back broken...
I can't bear the thought of not having my camera for my son's first birthday. Not to mention how silly this looks to my C**** friends who get their camera back after 1 week in repair -- a**h**les
I guess i just needed to vent. Thanks for reading - Observations/Sympathy welcome