Originally posted by bobmaxja This is my understanding too, about Nikon. To me it's a sign of the times. Years ago back in the '60's with cars, you bought new from the dealership, got it serviced at the dealer till the warranty ran out, then usually had it serviced at the local Shell, Esso...corner garage that sold gas, tires, fixed cars, etc. Well there are no more small, corner garages for the most part. One of the things that killed them was cars becoming ever more sophisticated...having lots of computers, electronics, complicated systems that when these items went wrong , a lot of time they needed specialist tech repair, expensive analytic systems that generally only dealers could or big store garages afford. In fact GM and Ford cut out a lot of very small country dealers who were more like corner garages who just sold maybe 10 new cars a year.
I would say...same deal with Ricoh-Pentax, Nikon, etc. Cameras are complicated computers, electronics with a lens attached.
I bought my K10D, new from a long time camera store in the city about 13 years ago. Very good firm, handled a bunch of Japanese and German makes. Bought a lot of my early Pentax digital equipment from them.
But the business was taken over and I went into the place about 2 years ago, ready to buy some new Pentax equipment. When I asked about Pentax, the new management told me they don't handle the brand anymore...better off with Canikon...they weren't going to waste their time with Pentax, etc., etc. and etc.
I thought they make a good point about wasting time
...and figured it applied to me too...so I went to another store and while they also didn't have Pentax in their store they were pleased to order what I wanted from the distributor. It takes about 2-3 weeks to come in, I buy the store's extended warranty on whatever I buy and I'm quite happy with this arrangement.
Oh...I haven't been into the other store since that last visit of a few years ago. It was at one time a good company to deal with, but due to new staff, new management ideas....wasn't the same firm anymore. Mostly, when this happens there are generally alternatives to select and sometimes finding a new place can be the best way.
My take.