Originally posted by germar There was an Adorama rep floating around the forum by the name "Helen Oaster" a few months back. See seemed responsive enough, even gave me a 10 dollar off coupon because I complained about a poorly graded used lens I bought there once. The coupon never worked, but that's another story.
Interesting that Helen the Adorama rep didn't return to the forums to talk with us after all this happened. She probably couldn't do much, but it would have been nice for Adorama's PR at this point.
Oh, Helen ... are you lurking out there?
Yup, I'm here.....thank you so much to whoever alerted me to this thread; I'm now visiting over 200 websites, blogs, photo sharing sites etc on a regular basis, now, and hadn't popped in to you yet, this week.
Firstly, of course, I do want to apologize - and assure you that all refunds will be issued as quickly as possible to any customer who fears the wrath of his/her DW / DH /Bank Manager, now that the true price has been advertised.
I can only begin to imagine how frustrating it must have been to discover that the price that was posted was incorrect, and of course, I offer my sincere apologies for the disappointment that this will have caused to those customers who hoped this was a genuine offer, rather than an error in the posting.
I also want to apologize that the standard letters received by you all were (in my humble opinion), very short and, I thought, a bit abrupt.
I would love nothing more than to be able to send you all a nice, big Adorama coupon for $200 - somehow, I don't think my Management Team are going to let me do that……... I think I'd also be right in saying that we'd be walking a fine line as far as any of our competitors are concerned; if they wanted to suggest that it was all some sort of scam to attract new customers to Adorama.
Someone made a slip-up here, of that there is no doubt. Whether at Amazon, or Adorama, I don't know, but I do know you don't really want the head of that person on a plate - not just before the Holiday……..
I want to finish by thanking all of you for your understanding.
If you ever need to contact me directly, please don't hesitate:
helen.oster@adoramacamera.com
BTW, "germar",can you email me directly with either the coupon code I issued to you, or your full name, and I'll issue another one (I don't know why, but every now and then they don't go through, but of course you are absolutely entitled to that discount next time you order).
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador