My K20d is a lemon... :(

ve2vfd · 02-12-2009, 07:11 AM

Well, my crappy luck strikes again...

My K20d is a lemon....

Basically it randomly freezes when trying to access the SD card, and the only way to unfreeze it is to remove the battery. Up to now it does it 2-3 times every day!

I tried 3 cards and it does it intermitently with all 3 cards... (an ATP 2gb SD, PNY 8gb class 4 SDHC, Lexar Professional 8gb Class 6 SDHC)

I've had the camera 6 days so I'll ask Henry's to exchange it. I am SO annoyed!

Pat

**mike.hiran** · 02-12-2009, 07:21 AM

ouch... hope your exchange goes well. Good luck!

ve2vfd · 02-12-2009, 08:23 AM

Well, there is the reason I chose to buy my k20d from Henrys!!!

I emailed them with a decription of the problem, and within 5 minutes they emailed me back telling me to return the unit and they'll gladly exchange it.

Now thats service!

Pat

rburgoss · 02-12-2009, 08:24 AM

Sorry to hear that. I was gonna suggest some problem with the memory card, but since you've used three different cards from different manofacturers, then yes, your camera has something wrong.

Card errors are known issues, especially when cards come from a suspicious source (there are zillions of "fake" cards out there). But I guess this is not your case.

Hope your camera gets exchanged for a new one.

Now, if the new one behaves the same, then I would aim my research towards the memory cards.

southy · 02-12-2009, 08:30 AM

yeah I was just going to suggest in camera formatting, but thats the only thing i can think of

mithrandir · 02-12-2009, 08:32 AM

A good reason to buy from a reliable company. Glad that Henry's stands behind their sales.

AlphaGAK20D · 02-12-2009, 08:37 AM

Awesome news - kudos to Henry's for the good CS!

Originally posted by ve2vfd

Well, there is the reason I chose to buy my k20d from Henrys!!!

I emailed them with a decription of the problem, and within 5 minutes they emailed me back telling me to return the unit and they'll gladly exchange it.

Now thats service!

Pat

nostatic · 02-12-2009, 10:08 AM

stuff happens and glad it is getting sorted. I prefer to either buy from my local shop or a small handful of reputable online dealers (Adorama and BH mostly). I gladly pay a bit more for good service. Sometimes low prices isn't a deal...

ve2vfd · 02-12-2009, 10:18 AM

Tell me about it! Good service is definetly worth paying a few dollars more. I could have gotten the camera for $50 cheaper at prodigital, but I've read too many times they are hard to get in touch with so I didn't mind paying the extra few bucks for good service from Henrys... and it looks like it paid off.

Well, I just mailed out the camera... now I just have to be patient!

Pat

Gooshin · 02-12-2009, 12:06 PM

hit it

with... a hammer

*i do not take responsibility for any result resulting from my suggested resolution*

ve2vfd · 02-12-2009, 12:12 PM

STOP!!! Hammer time!

Well, ok maybe not... he he he (am I dating myself there?)

Pat

benjikan · 02-12-2009, 01:52 PM

Originally posted by ve2vfd

Well, my crappy luck strikes again...

My K20d is a lemon....

Basically it randomly freezes when trying to access the SD card, and the only way to unfreeze it is to remove the battery. Up to now it does it 2-3 times every day!

I tried 3 cards and it does it intermitently with all 3 cards... (an ATP 2gb SD, PNY 8gb class 4 SDHC, Lexar Professional 8gb Class 6 SDHC)

I've had the camera 6 days so I'll ask Henry's to exchange it. I am SO annoyed!

Pat

Get rid of it...Get an exchange.

Ben

Nowhere Matt · 02-12-2009, 02:12 PM

Kind of like buying a new Corvette and in a few days you have to take it back to the dealer for a problem.
But we can assume that your other great Pentax digital cameras will help take your mind off temporarily not having a K20 to cruise with this Valentine's Day.

BPT · 02-12-2009, 02:24 PM

Mine had the same exact issue, for this reason it is off in Colorado getting fixed. I will have it back the beginning of march if it doesnt require any parts. If it requires parts it will be longer.

This seems to be a common issue with the k20d. As long as it gets fixed I am still happy, when it was working it worked great. Glad your is resolved much quicker.

ve2vfd · 02-23-2009, 03:12 PM

Well, I just received a brand new K20d from Henrys (great sevice!)

As luck would have it it front focuses like there is no tomorrow...

the broken one I sent back focussed DEAD ON... this one isn't....

I hope I can ajust it!

Hey Pentax!!!! Ever heard of quality control!?

Pat

02-12-2009, 07:11 AM	#1
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433	My K20d is a lemon... :( Well, my crappy luck strikes again... My K20d is a lemon.... Basically it randomly freezes when trying to access the SD card, and the only way to unfreeze it is to remove the battery. Up to now it does it 2-3 times every day! I tried 3 cards and it does it intermitently with all 3 cards... (an ATP 2gb SD, PNY 8gb class 4 SDHC, Lexar Professional 8gb Class 6 SDHC) I've had the camera 6 days so I'll ask Henry's to exchange it. I am SO annoyed! Pat

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02-12-2009, 07:21 AM	#2
mike.hiran Site Supporter Join Date: May 2007 Location: portland Photos: Albums Posts: 1,491	ouch... hope your exchange goes well. Good luck!

02-12-2009, 08:23 AM	#3
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433 Original Poster	Well, there is the reason I chose to buy my k20d from Henrys!!! I emailed them with a decription of the problem, and within 5 minutes they emailed me back telling me to return the unit and they'll gladly exchange it. Now thats service! Pat

02-12-2009, 08:24 AM	#4
rburgoss Veteran Member Join Date: May 2008 Location: San Jose, Costa Rica Photos: Gallery \| Albums Posts: 972	Sorry to hear that. I was gonna suggest some problem with the memory card, but since you've used three different cards from different manofacturers, then yes, your camera has something wrong. Card errors are known issues, especially when cards come from a suspicious source (there are zillions of "fake" cards out there). But I guess this is not your case. Hope your camera gets exchanged for a new one. Now, if the new one behaves the same, then I would aim my research towards the memory cards.

02-12-2009, 08:30 AM	#5
southy Senior Member Join Date: Dec 2008 Location: Baltimore, MD Posts: 178	yeah I was just going to suggest in camera formatting, but thats the only thing i can think of

02-12-2009, 08:32 AM	#6
mithrandir Veteran Member Join Date: Nov 2007 Location: Maryland Photos: Gallery Posts: 1,895	A good reason to buy from a reliable company. Glad that Henry's stands behind their sales.

02-12-2009, 08:37 AM	#7
AlphaGAK20D Veteran Member Join Date: Dec 2008 Location: Alpharetta, GA Photos: Gallery Posts: 302	Awesome news - kudos to Henry's for the good CS! Originally posted by ve2vfd Well, there is the reason I chose to buy my k20d from Henrys!!! I emailed them with a decription of the problem, and within 5 minutes they emailed me back telling me to return the unit and they'll gladly exchange it. Now thats service! Pat

02-12-2009, 10:08 AM	#8
nostatic Veteran Member Join Date: Feb 2008 Location: socal Photos: Gallery Posts: 1,575	stuff happens and glad it is getting sorted. I prefer to either buy from my local shop or a small handful of reputable online dealers (Adorama and BH mostly). I gladly pay a bit more for good service. Sometimes low prices isn't a deal...

02-12-2009, 10:18 AM	#9
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433 Original Poster	Tell me about it! Good service is definetly worth paying a few dollars more. I could have gotten the camera for $50 cheaper at prodigital, but I've read too many times they are hard to get in touch with so I didn't mind paying the extra few bucks for good service from Henrys... and it looks like it paid off. Well, I just mailed out the camera... now I just have to be patient! Pat

02-12-2009, 12:06 PM	#10
Gooshin Veteran Member Join Date: Sep 2007 Location: Toronto, the one in Canada. Posts: 5,610	hit it with... a hammer i do not take responsibility for any result resulting from my suggested resolution

02-12-2009, 12:12 PM	#11
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433 Original Poster	STOP!!! Hammer time! Well, ok maybe not... he he he (am I dating myself there?) Pat

02-12-2009, 01:52 PM	#12
benjikan Veteran Member Join Date: Jan 2007 Location: Paris, France Photos: Gallery Posts: 4,308	Originally posted by ve2vfd Well, my crappy luck strikes again... My K20d is a lemon.... Basically it randomly freezes when trying to access the SD card, and the only way to unfreeze it is to remove the battery. Up to now it does it 2-3 times every day! I tried 3 cards and it does it intermitently with all 3 cards... (an ATP 2gb SD, PNY 8gb class 4 SDHC, Lexar Professional 8gb Class 6 SDHC) I've had the camera 6 days so I'll ask Henry's to exchange it. I am SO annoyed! Pat Get rid of it...Get an exchange. Ben

02-12-2009, 02:12 PM	#13
Nowhere Matt Veteran Member Join Date: Nov 2007 Location: Nowhere Land Photos: Gallery \| Albums Posts: 2,362	Kind of like buying a new Corvette and in a few days you have to take it back to the dealer for a problem. But we can assume that your other great Pentax digital cameras will help take your mind off temporarily not having a K20 to cruise with this Valentine's Day.

02-12-2009, 02:24 PM	#14
BPT Veteran Member Join Date: Jul 2007 Location: Fruitvale, British Columbia Canada Photos: Gallery Posts: 310	Mine had the same exact issue, for this reason it is off in Colorado getting fixed. I will have it back the beginning of march if it doesnt require any parts. If it requires parts it will be longer. This seems to be a common issue with the k20d. As long as it gets fixed I am still happy, when it was working it worked great. Glad your is resolved much quicker.

02-23-2009, 03:12 PM	#15
ve2vfd Veteran Member Join Date: Aug 2007 Location: Montreal, Canada Photos: Gallery Posts: 2,433 Original Poster	Well, I just received a brand new K20d from Henrys (great sevice!) As luck would have it it front focuses like there is no tomorrow... the broken one I sent back focussed DEAD ON... this one isn't.... I hope I can ajust it! Hey Pentax!!!! Ever heard of quality control!? Pat