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02-16-2009, 06:07 PM   #1
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wipearl's Avatar

Join Date: Nov 2006
Location: Louisville, KY
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Posts: 35
Pentax Warranty

I just have to sing the praises of the Pentax Warranty Department. On Feb. 3, 2009 I sent a Pentax ist DS for them to check out a problem that I was having with the camera. On Friday, Feb. 13, 2009, I thought I should call them to make sure they received the camera. The technician that answered the phone informed me the camera had been already repaired with a new printed circuit board, cleaned and adjusted under warranty, and had already been shipped back to me. I received the camera by UPS today, Feb.16, 2009.

1. I am amazed by the repair and the 13 day turn around. That's just out standing service by Pentax.

2. I am even more amazed that the camera was repaired under warranty, considering I purchased the camera on Ebay in Aug. 2006 used!

While this is a backup camera to my K20D, it just affirms my faith in Pentax/Hoya, and the outstanding job that Ned Bunnel is doing with Pentax USA.

WeeWillie

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