After contacting Pentax service by phone i got nowhere trying to get them to admit
there are some rogue k20d models out there with the freeze problem.
All that was said was send it in and you will get a quote to fix it.
So i sent them a email outlining all the facts and mentioning many more people now are
getting this problem so it must be a manufacturing fault and what are they going to do about it.
I also said i would look into the legal side of selling a camera which packs up just after warranty with only 600 odd images taken.
The reply i got back was unbelievable
" Thank you for your inquiry.
When the problem cannot be resolved we recommend a repair at the Service Center. Please visit the following website for repair instructions and complete the Repair Information Form before sending the camera for repair.
Support - PENTAX U.K. Limited
I hope that your question has been answered to your satisfaction.
Should you have further questions regarding this matter, please do not hesitate to
contact us again.
When replying, please make sure this email is included.
With kind regards,
Kai Kugler
Pentax Digital Camera Support Team "
What the hell does that mean ? yes they admit to a problem and will fix it at their
expense like i asked or no we are not admitting anything and we dont really give a toss.
I suspect the last one as that is the impression i get from them, you would have thought with all this bad publicity on their flag ship k20d that they would take a bit more interest in user problems.
I did mange to find the UK Pentax MD's name and will write to him and see if i get a reply, its worth a try as nothing else has stirred them.