K7 busted sensor strikes production body

Christopher M.W.T · 08-06-2009, 01:05 AM

Got some correspondence from Pentax which has confirmed there is an issue they are working on a fix on.

brecklundin · 08-06-2009, 01:23 AM

Originally posted by C.W Tsorotes

Got some correspondence from Pentax which has confirmed there is an issue they are working on a fix on.

In case you missed it when falconeye mentioned, a few posts back, that it was posted in this thread that Pentax publicly acknowledged they are aware of the issue and are working to solve it.

https://www.pentaxforums.com/forums/673482-post148.html

Maybe the response you received contained more detail?

Reportage · 08-06-2009, 03:51 AM

as long as they accept returns...no issues.

brecklundin · 08-06-2009, 10:04 AM

Originally posted by Reportage

as long as they accept returns...no issues.

Disagree...paying full MSRP/RRP and having to experience multiple returns until one receives a body that has not been acknowledged by Pentax to have the issue resolved is far from a non-issue for me. But everyone is different...as long as it does not interfere with one's fun, who cares, right?

Christopher M.W.T · 08-06-2009, 09:07 PM

Originally posted by brecklundin

In case you missed it when falconeye mentioned, a few posts back, that it was posted in this thread that Pentax publicly acknowledged they are aware of the issue and are working to solve it.

https://www.pentaxforums.com/forums/673482-post148.html

Maybe the response you received contained more detail?

I missed it.

deejjjaaaa · 08-06-2009, 09:19 PM

Originally posted by brecklundin

Disagree...paying full MSRP/RRP and having to experience multiple returns until one receives a body that has not been acknowledged by Pentax to have the issue resolved is far from a non-issue for me.

and who pays the shipping ?

brecklundin · 08-09-2009, 11:01 PM

Originally posted by deejjjaaaa

and who pays the shipping ?

ummm...I dunna understand?

I was commenting that is not acceptable to be charged any price, full boat MSRP/RRP or even a discounted price if there is no direct statement from Pentax that the currently shipping bodies are from production runs using defect free components for this problems in evidence.

So, I am not sure where shipping works into it...I might have implied it earlier but no matter I agree the whole shipping thing can add up quickly too. Though does not Amazon pay for return shipping ia a printable PDF label? I do the same for our customers if they need a return it happens to us all now and then

)...I email them a prepaid label in PDF form.

Croc · 08-13-2009, 10:56 AM

did quite a few movie clips today and sure enough photos show green line now.
to be specific i get two lines one little bit stronger then the other.
considering we are in a middle of winter right now this is very bad news.
last thing i need is to worry about holidays photos turning out ruined this year......

i would love to hear what they plan to do.
right now i'm not very happy.

rormeister · 08-13-2009, 11:12 AM

The question of the mysterious "Green Line" was posed to the Pentax team. The answer was "This has been corrected with Firmware Version 1.01. I cannot verify this, but what FW version are you using?

Croc · 08-13-2009, 11:50 AM

1.01 and it clearly didn't fix the problem.
36C and up in exif start showing line, with odd photo without the line but 37C and up every photo got it and at 39C 2nd line start showing

sodnik · 08-13-2009, 11:50 AM

This has not been corrected with fw 1.01.
Edit:Croc was first

Samsungian · 08-13-2009, 11:55 AM

Hunt around all the forums here, & somewhere I recall the green line remains after the K-7 firmware is upgraded. Find the post, ask the owner and get that info firsthand from the affected K-7 owner. If i remember right the K-7 owner posted right after the firmware became available.

Its nice to know pentax thinks the greenline syndrome in K-7 has been fixed. Thats a start, they recognize there 's a problem with some K-7. I wonder why Pentax is quiet about what the upgrades in firmware upgrade are addressing?

Unless I missed it, Anybody got an official pentax-usa link concerning K-7 firmware upgrade fixes or improves ???

Unless I missed it, Anybody got an official pentax-usa link acknowledging K-7 Vertical Green Line Syndrome ???

Originally posted by rormeister

The question of the mysterious "Green Line" was posed to the Pentax team. The answer was "This has been corrected with Firmware Version 1.01. I cannot verify this, but what FW version are you using?

Class A · 08-13-2009, 03:50 PM

Originally posted by Samsungian

Its nice to know pentax thinks the greenline sysdrome in K-7 has been fixed.

I'm sure no one (important) at Pentax thinks that.
God knows why someone issued the information that firmware 1.01 contained a fix, it obviously was not true.

nostatic · 08-13-2009, 03:52 PM

Originally posted by rormeister

The question of the mysterious "Green Line" was posed to the Pentax team. The answer was "This has been corrected with Firmware Version 1.01. I cannot verify this, but what FW version are you using?

What part of the "Pentax team"?

rormeister · 08-13-2009, 04:12 PM

I wasn't introduced, perhaps someone who was can help confirm, but I believe it was first stated by Mr. Ned Bunnell and confirmed by two of his assistants including Dr. Mark Dimalanta. I did not ask the question, but was present for the answer, which was greeted with sighs from the attendees.

08-13-2009, 11:12 AM	#309
rormeister Veteran Member Join Date: Dec 2007 Location: USA Photos: Gallery Posts: 626	From Seattle Tour Session The question of the mysterious "Green Line" was posed to the Pentax team. The answer was "This has been corrected with Firmware Version 1.01. I cannot verify this, but what FW version are you using?

08-13-2009, 11:55 AM	#312
Samsungian Veteran Member Join Date: Jul 2008 Location: Colorado USA Posts: 1,337	I read otherwise here in pentaxforums. Its buried in a thread... Hunt around all the forums here, & somewhere I recall the green line remains after the K-7 firmware is upgraded. Find the post, ask the owner and get that info firsthand from the affected K-7 owner. If i remember right the K-7 owner posted right after the firmware became available. Its nice to know pentax thinks the greenline syndrome in K-7 has been fixed. Thats a start, they recognize there 's a problem with some K-7. I wonder why Pentax is quiet about what the upgrades in firmware upgrade are addressing? Unless I missed it, Anybody got an official pentax-usa link concerning K-7 firmware upgrade fixes or improves ??? Unless I missed it, Anybody got an official pentax-usa link acknowledging K-7 Vertical Green Line Syndrome ??? Originally posted by rormeister The question of the mysterious "Green Line" was posed to the Pentax team. The answer was "This has been corrected with Firmware Version 1.01. I cannot verify this, but what FW version are you using? Last edited by Samsungian; 08-13-2009 at 03:56 PM.

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08-06-2009, 01:05 AM	#301
Christopher M.W.T Veteran Member Join Date: Jun 2009 Posts: 1,689	Got some correspondence from Pentax which has confirmed there is an issue they are working on a fix on.

08-06-2009, 01:23 AM	#302
brecklundin Veteran Member Join Date: Jun 2009 Photos: Albums Posts: 1,674	Originally posted by C.W Tsorotes Got some correspondence from Pentax which has confirmed there is an issue they are working on a fix on. In case you missed it when falconeye mentioned, a few posts back, that it was posted in this thread that Pentax publicly acknowledged they are aware of the issue and are working to solve it. https://www.pentaxforums.com/forums/673482-post148.html Maybe the response you received contained more detail?

08-06-2009, 03:51 AM	#303
Reportage Veteran Member Join Date: Feb 2009 Photos: Gallery Posts: 739	as long as they accept returns...no issues.

08-06-2009, 10:04 AM	#304
brecklundin Veteran Member Join Date: Jun 2009 Photos: Albums Posts: 1,674	Originally posted by Reportage as long as they accept returns...no issues. Disagree...paying full MSRP/RRP and having to experience multiple returns until one receives a body that has not been acknowledged by Pentax to have the issue resolved is far from a non-issue for me. But everyone is different...as long as it does not interfere with one's fun, who cares, right?

08-06-2009, 09:07 PM	#305
Christopher M.W.T Veteran Member Join Date: Jun 2009 Posts: 1,689	Originally posted by brecklundin In case you missed it when falconeye mentioned, a few posts back, that it was posted in this thread that Pentax publicly acknowledged they are aware of the issue and are working to solve it. https://www.pentaxforums.com/forums/673482-post148.html Maybe the response you received contained more detail? I missed it.

08-06-2009, 09:19 PM	#306
deejjjaaaa Veteran Member Join Date: May 2007 Location: steel city / rust belt Posts: 2,043	Originally posted by brecklundin Disagree...paying full MSRP/RRP and having to experience multiple returns until one receives a body that has not been acknowledged by Pentax to have the issue resolved is far from a non-issue for me. and who pays the shipping ?

08-09-2009, 11:01 PM	#307
brecklundin Veteran Member Join Date: Jun 2009 Photos: Albums Posts: 1,674	Originally posted by deejjjaaaa and who pays the shipping ? ummm...I dunna understand? I was commenting that is not acceptable to be charged any price, full boat MSRP/RRP or even a discounted price if there is no direct statement from Pentax that the currently shipping bodies are from production runs using defect free components for this problems in evidence. So, I am not sure where shipping works into it...I might have implied it earlier but no matter I agree the whole shipping thing can add up quickly too. Though does not Amazon pay for return shipping ia a printable PDF label? I do the same for our customers if they need a return it happens to us all now and then )...I email them a prepaid label in PDF form.

08-13-2009, 10:56 AM	#308
Croc Forum Member Join Date: Dec 2007 Location: Moon Posts: 87	did quite a few movie clips today and sure enough photos show green line now. to be specific i get two lines one little bit stronger then the other. considering we are in a middle of winter right now this is very bad news. last thing i need is to worry about holidays photos turning out ruined this year...... i would love to hear what they plan to do. right now i'm not very happy.

08-13-2009, 11:50 AM	#310
Croc Forum Member Join Date: Dec 2007 Location: Moon Posts: 87	1.01 and it clearly didn't fix the problem. 36C and up in exif start showing line, with odd photo without the line but 37C and up every photo got it and at 39C 2nd line start showing

08-13-2009, 11:50 AM	#311
sodnik New Member Join Date: Jun 2009 Posts: 6	This has not been corrected with fw 1.01. Edit:Croc was first

08-13-2009, 03:50 PM	#313
Class A Pentaxian Join Date: Aug 2008 Location: Wellington, New Zealand Posts: 11,251	Originally posted by Samsungian Its nice to know pentax thinks the greenline sysdrome in K-7 has been fixed. I'm sure no one (important) at Pentax thinks that. God knows why someone issued the information that firmware 1.01 contained a fix, it obviously was not true.

08-13-2009, 03:52 PM	#314
nostatic Veteran Member Join Date: Feb 2008 Location: socal Photos: Gallery Posts: 1,575	Originally posted by rormeister The question of the mysterious "Green Line" was posed to the Pentax team. The answer was "This has been corrected with Firmware Version 1.01. I cannot verify this, but what FW version are you using? What part of the "Pentax team"?

08-13-2009, 04:12 PM	#315
rormeister Veteran Member Join Date: Dec 2007 Location: USA Photos: Gallery Posts: 626	I wasn't introduced, perhaps someone who was can help confirm, but I believe it was first stated by Mr. Ned Bunnell and confirmed by two of his assistants including Dr. Mark Dimalanta. I did not ask the question, but was present for the answer, which was greeted with sighs from the attendees.