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12-16-2011, 06:03 PM   #91
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Join Date: Dec 2011
Posts: 254
Not grave digging but I have something to add to this.
The initial contact with Pentax UK was via their web form, they got back to me in 24Hrs but sadly it was simply a "we know about the K-r FF no solution here's a link bye bye" So not bad on getting a response -10 to actually trying to deal with the issue. I made more phone calls to the UK service and got one call back, nice chit chat but did nothing to solve my issues with the K-r.
Further emails sent to support and letters to UK HQ...

No response at all from them on this

Customer service is by far the worst I have ever experienced with any company. They admit a problem, then tell you they can't fix it..and that's ok then? I think not myself


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