Originally posted by alman there we go again doubting the customer. I guess his holiness Pentax is always right.
FYI, the transcript happens to be an online help line with Pentax customer service which is typed
Have you tried paying for a long distance call from Dubai?
I just cant believe the extent some members are going to just prove Pentax right. the K-7 is the Pentax flagship camera just introduced to take on the big boys, and the camera flashes on and off repeatedly and can only be stopped by taking the battery off and I as a customer just have to understand that the camera has to be taken in back overseas (away from my place of residence) indefinitely because they just don't know anything about it, even though there has been records of similar incidents with their previous models with links to such complaints from other customers given to them from this website (on the K-7 and other models). I as a customer am also willing and am traveling half way around the world to get it to them and that can not be met with any goodwill from them? this is their flagship camera. Not looking for a fight here, (I am not a journalist paid by Canon or Nikon looking for a story), Just a customer wanting a working camera.
Pentax is a good camera, but this customer service part is just not right by any reasonable customer needs.
Please this is not about defending pentax or about bashign the customer.
If I sumarize the entire issue
- You have a problem with the camera, which is under pentax's international warranty.
- Pentax has offered to have it repaired locally, which you have declined because you are unsure of the ability of the local pentax service people since the camera has not been introduced in your country.
- Pentax has offered to repair the camera in the US, but so far you have not sent the camera to them, and you are insisting on them meeting your schedule, of a gauranted 1 week turn around
- to date you have not sent them the camera, yet still complain about thier poor service and thier refusals to modify thier warranty process to suite your demands and schedule.
- it does not appear that you have contacted the camera seller to get a replacement, but this is probably too late now
As to your mail above
- The camera does not have to be taken back overseas, you have imposed that by refusing local service.
- they are not forcing you to go half way around the world, you are telling them this is the only way you will send the camera in for service.
Send the camera in and be done with it. Pentax is responsible to oversee the repairs of their locak repair, that is thier problem not yours.
I don't understand what consideration or good will you are looking for but it sounds like you are asking for something that is outside of their warranty and service terms and conditions