Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
01-13-2010, 10:02 PM   #1
Veteran Member
MJB DIGITAL's Avatar

Join Date: Jul 2007
Location: st. louis
Posts: 1,173
My first experience with the new repair dept in Arizona...

I have had two K10D's and two 540 flashes in the Arizona shop now for about !! WEEKS. So I was doing the live chat with pentaximaging.com to find out what's going on and they gave me the number to the repair department.....

I called em and they basically just told me I need to ask my camera shop what is going on since they were sent to repair via them. WTF late return, no update, cold customer service...

This is a stark contrast to times where I've just called to inquire how to rush, explained that I'm a working photog and BAM 72 hr turnaround....

WTF Arizona.

I hope this isn't a sign of a bad repair service we now have....

01-13-2010, 10:03 PM   #2
Veteran Member
MJB DIGITAL's Avatar

Join Date: Jul 2007
Location: st. louis
Posts: 1,173
Original Poster
p.s. i made sure to ask at the end of my three minute conversation.....after getting cut off with 'you need to ask the camera shop', i asked 'hey is this the new repair department in arizona?' she said yes.
01-14-2010, 01:48 AM   #3
Senior Member




Join Date: Dec 2008
Location: Dawesville,Western Australia.
Photos: Gallery
Posts: 129
No=one has anything to say....SO.....have any of you guys got some GOOD to say about Pentax service and repair??? I see posts like this and I pray nothing goes wrong with my gear!!!!! Does Pentax(read Hoya) care anymore?
01-14-2010, 02:06 AM   #4
Senior Member
paulelescoces's Avatar

Join Date: Sep 2009
Location: Singapore
Photos: Gallery
Posts: 241
Not Arizona... but I sent my K20D a couple of months back to the service centre in Spain (Reflecta).

Turnaround was around 1 month and came back like new... I was happy with the service.

01-15-2010, 08:16 AM   #5
Site Supporter




Join Date: Oct 2007
Location: Jacksonville, FL
Photos: Gallery
Posts: 1,000
I recently had sent my K20D to Arizona for repair service due to focussing issues. The service was great, repaired to perfection. The only thing which worried me was the timeline. they said it takes 6 weeks to get the repair done, and according to my experience, it took exactly 6 weeks. The CS people informed me what was wrong only after the repair was done. It was suprising that they stick to a specific timeframe of 6 weeks. In the end, i was happy that the repair was done
01-15-2010, 09:44 AM   #6
Veteran Member




Join Date: Jan 2009
Location: Canada
Posts: 1,255
QuoteOriginally posted by Daveinozbikes Quote
No=one has anything to say....SO.....have any of you guys got some GOOD to say about Pentax service and repair??? I see posts like this and I pray nothing goes wrong with my gear!!!!! Does Pentax(read Hoya) care anymore?
The Mississauga (the one in Canada) folks seem friendly and they will replace an SDM motor in less than a week.

Last edited by asdf; 01-15-2010 at 10:37 AM.
01-15-2010, 12:02 PM   #7
Loyal Site Supporter




Join Date: Sep 2006
Location: Bronx NY
Photos: Gallery | Albums
Posts: 5,604
QuoteOriginally posted by asdf Quote
The Mississauga (the one in Canada) folks seem friendly and they will replace an SDM motor in less than a week.
Well, they have had lots of practice!

NaCl(just had to add that)H2O
01-15-2010, 12:54 PM   #8
Veteran Member




Join Date: Jan 2008
Location: Ste-Anne des Plaines, Qc., Canada
Posts: 2,014
QuoteOriginally posted by NaClH2O Quote
Well, they have had lots of practice!

NaCl(just had to add that)H2O
Since the population in the U.S.A. is about ten times larger than Canada, I'd say your guys have a lot more experience.

01-16-2010, 03:22 PM   #9
Veteran Member
pcarfan's Avatar

Join Date: Sep 2007
Location: Dayton, Ohio
Photos: Gallery | Albums
Posts: 2,958
I sent my DA21 to the Arizona office and I had no problems.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
arizona, camera, dslr, photography, repair, shop, wtf
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
What's your Pentax CIRS repair experience been like? Tony3d Pentax DSLR Discussion 13 09-24-2010 09:04 AM
Time to get in touch with Arizona Repair...lil help? MJB DIGITAL Photographic Industry and Professionals 3 03-11-2010 06:31 PM
Arizona repair department might have put me out of business for this season... MJB DIGITAL Photographic Industry and Professionals 27 03-04-2010 10:44 AM
Pentax Australia Repair Experience Christopher M.W.T Pentax DSLR Discussion 8 02-26-2010 05:11 AM
CRIS Repair experience xxDavexx Pentax DSLR Discussion 18 12-11-2009 08:50 AM



All times are GMT -7. The time now is 03:33 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top