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02-08-2010, 10:49 AM   #1
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What is "Refurbished" in truth? (K10D from Best Buy)

On January 10th 2010, I bought a K10D "refurbished" from Best Buy online. And I should start by saying I'm very pleased with the camera. The price was in the mid-$300's, and competitive to Ebay asking prices. I really felt it would be better to get a unit that was inspected, so to speak, over a used body from a stranger. In addition, BB has a 14 day no-questions return policy and a 90 day warranty. So overall, a good deal.

The camera arrived on time, and was, for all intents and purposes, a new camera, packed in the OEM box, with all the cables, software, batteries, manual, etc., that you would get if purchased new. It didn't have one fingerprint either. In fact, even when I started shooting, I noticed that the frame count on the pictures had a 001 start. (it could've been reset, but I really couldn't tell.) So again, it was like getting a brand new camera. I'll presume it may have been an "open box" return, or maybe a store return for damaged packaging?

My question to the group is...... does anyone know in more detail what constitutes a refurbished K10D, or any model, from Best Buy? Have any of you purchased one, and received it in less than the new condition that I did?

02-08-2010, 01:00 PM   #2
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I have had this experience myself but not with cameras. I purchased a 'refurbished ' i-pod nano and the only thing that I could find different from a new one was that the box had been opened. It even had the platic protection film on the display.
I think that some things sold as refurbished are either ex display stock or customer returns such as an unwanted gift, often complete with a warranty as good as the new product. But if this is the same with all products I could not say. Maybe we where just lucky.
02-08-2010, 03:01 PM   #3
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Maybe we were both lucky. I called Pentax, and their customer service rep didn't have any details on refurb'd cameras, as he believed it was handled by "dealer sales." I asked about the warranty on same, and he referred me to Pentax repair in Chandler, AZ. I called Pentax repair, spoke to a young lady who referred me to a Pentax specialist at their facility. On transfering to her phone, I left a message. I still don't know what constitutes refurb'd, and since Best Buy said that the 90 day parts and labor is handled "through the manufacturer", I want to both verify the steps I need to take for a repair....... not that I'm looking forward to it..... and also would like to find out if there's an aftermarket extended warranty available?
02-08-2010, 04:05 PM   #4
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You should read this thread:

https://www.pentaxforums.com/forums/pentax-beginners-corner-q/63793-factory-refurbished.html

and you may want to so another search of this forum on the subject. I've seen this come up a few times already. My general understanding is that these are supposed to be good deals.

02-08-2010, 08:26 PM   #5
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I think that basically the camera was returned for some reason (could have been almost any reason) and then the store returned it to Pentax who fixed it. Refurbs only come with a ninety day warranty, so while they are a good deal, you could end up spending a lot in repairs if the first repair wasn't done adaquately.
02-09-2010, 09:28 AM   #6
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I can tell you from personal experience. Check all functions of the camera and with all lenses. I bought a K10D refurbished from them. It looked practically brand new. I returned it with in three days. It would not focus with any lens. No matter if using AF or manual I still have trouble getting focus. The resting pin on the mirrors will settle over time and use, if not fixed it makes the camera useless.

Just check it out completely to make sure it's working.

On another note I also bought a K200D from them and had to return it as well do to other issues. I won't buy another Refurb from them.

William
02-09-2010, 11:08 AM   #7
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My K200d refurb works perfectly, as does a K100d-Super refurb purchased from another retailer. Could it be in some cases that a dealer has returned them to Pentax when they quit stocking the brand? Both of these cameras were visually in mint condition coming out of the box.
02-09-2010, 11:22 AM   #8
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missing one word: "factory"

there is a difference between "factory refurbished" and simply "refurbished", one having been through the same QC steps as a new camera, the other who knows?

02-09-2010, 12:53 PM   #9
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a refurb is a product that has been brought back to the manufacturer for whatever reason, from simply having the box openned to having been recovered from the bottom of the ocean. You will never know.

The manufacturer will then do whatever needs to be done so that the product can pass quality control, again you will never know what has been done to achieve that.

just like in the used auto market, you can score a deal by buying from someone desperate for cash or from someone who expertly fixed the car after it wrapped around a pole... except the crashed car will never be the same, even if it drives and looks "mint".
02-09-2010, 07:07 PM   #10
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My experience with a product purchased as a "refurb" was a motorola smartphone purchased from ATT Wireless. It was obviously a completely new and untouched phone, completely factory shrink-wrapped and protected with static plastic stickers. The difference is that refurb had like a 30 day warranty while the new one had a year warranty.

So in this case, buying a smart phone this way was gambling that something wouldn't go wrong beyond 30 days. Sure enough, I had some keys fail in the following months and rendered it useless for any real texting.

You put downs yer money, and you take yer chances!


regards,


germar
02-09-2010, 11:12 PM   #11
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Well... I appreciate the input guys. BTW, I got a pretty quick call-back from the "authorized" Pentax repair facility in Chandler, AZ. There's one gal there, Kathy, that handles all of the Pentax repairs. She knew about the Best Buy refurb's, but knowing as in you have 90 days from purchase "PLUS" (and this may not be publicly dispursed)..... another 30 day grace period to report and ship your refurb'd camera. As for my camera, it's been operating flawlessly with my SMC-M vintage manual lenses, and as of Monday when I got my new 16-45mm f4 from Canada, working just great as for auto-focusing. My brother joined me today, and we drove to George's Camera in San Diego, a traditional family run store, and a Promaster dealer. I picked up a 67mm UV filter for the lens, and a new Pentax DSLR compatible flash module for my Promaster 5750DX flash. I've been shooting numerous frames of everything around the house, including the family, and everything is working swell. I still don't know, anymore than you guys, how to know what happened, or how much "refurb'ing" was done to my camera or anyone elses. In some retail industries, the retailers are allowed a certain percentage or allowance for returning purchased inventory. I can only guess that these units are sent to Pentax, who forwards them to a repair center, and then sells them back to select retailers as "refurb's." This program, in other retail lines, is sometimes handled by a seperate sales group, but in all cases, and because of a limited and unpredictable number of units and models, they are usually key retail accounts who get these units. I have to believe that the buyer at Best Buy has a Pentax rep. contact, with whom he, or she, works on these orders. My next trip to the greater Phoenix area, I'll be visiting the repair facility, and will see what I can find out. I going to agree with "germar", when he said that, "You put downs yer money, and you take yer chances!" I will guess I'm one of the many lucky ones.

BTW "Germar"..... don't take your camera into Chuy's on Barton Springs! Accidental gobs of Chuy's salsa on the lens, or on the camera body can cause delicious, but mortal damage! If you do, go behind Chuy's to our family's printing company, and ask my cousin Scott for a clean shop towel to wipe it off.... but as good as their food is over there, I'd recommend you start licking it off immediately, then follow with the shop towel! Just sharin' helpful info is all, Al

Last edited by alsterling; 02-09-2010 at 11:21 PM.
02-10-2010, 03:16 AM   #12
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I've bought many refurb'd items over the years. Most recently a Pentax K200D from BB and a Dyson vacuum cleaner. I have never had a problem with any of them (knock wood). You have to figure a factory refurb, even with a reduced warranty period, typically 90 days, is a safer bet than any used item from e-bay (typically a 7 day return policy) or even some less scrupulous local stores where they might simply put a returned lens back on the shelf to sell to someone else. I go with the theory that any refurb has had more QC attention than your average off the store shelf unit. (I suspect some of these refurbs might even be units that get pulled from the manufacturing line for the factory's random QC checks)

With today's modular manufacturing process you have to consider how little would have to be actually wrong with a camera to make it still worthwhile to fix it and then resell it at a reduced price. IMHO any camera with serious defects would cost to much to fix and would be salvaged in some other fashion.
02-12-2010, 11:03 AM   #13
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I bought a top-of-the line refurbished video camera from a Sony store years ago. Got it home and all the images had a red tone. Couldn't get it out. Took it back and was told refurbished cameras could not be returned. I argued and pled (it was a big expense for me at that time) and finally the store manager agreed to take it back and refund my money, but told me never to set foot in the store again. The store was out of business a short time later.
02-12-2010, 01:50 PM   #14
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I recently bought my K20D from Bestbuy as a refurbished item. It looked it was a brand new item and it had around 150 clicks on the shutter. However it did have some focus issues, sent it to the Repair service in Arizona, and Now i am a happy K20D owner!!
02-13-2010, 11:34 PM   #15
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Well, I just came back from a trade show in San Diego, went to George's Camera in SD for some Promaster stuff, and then did the show and used the camera...... so far, my refurb'd K10D continues to "....take a clicking (shutter that is) and keep on ticking!"
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